Lead Service Associate 8am-4:30pm

UPS; Columbus (OH); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

401(k)

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee stock purchase plan

Job summary

UPS is seeking a Healthcare Lead Service Associate in Columbus, OH to support healthcare product intake, storage, picking, packing, and shipping. The role emphasizes accuracy, efficiency, and customer-focused service across containerized environments.

Responsibilities include coordinating with supervisors, operating various warehouse systems and equipment, and ensuring compliance with safety and quality standards. A background check and drug screen are required for employment.

Qualifications

• Must be a U.S. citizen or legally authorized to work in the U.S.
• Successful completion of background check and a drug screen required.

Responsibilities

• Coordinates with supervisor on all warehouse activities and performance.
• The ability to lift up to 70 lbs.
• Operate MHE including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to 28 feet.
• Use RF scanners to electronically perform warehouse activities.
• Perform tasks with high accuracy under defined processes with minimal supervision.
• Use WMS to manage outbound, inbound, and inventory control activities.
• Ensure transaction accuracy along with safety and quality compliance.
• Work in ambient, refrigerated, or freezer environments.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Healthcare Lead Service Associate

The primary component of our Healthcare team is order fulfillment, including receipt of our customers’ priority healthcare products into our warehouse facility, placement of stock into storage, receiving orders, picking and packing orders, shipping orders, and conducting customer service support. Our Healthcare team members provide an important service for the world’s medical devices, testing equipment, pharmaceuticals and more.

Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. For us it’s more than a package, it’s a patient. Healthcare Lead Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers, and improve the products and services they offer.

• Coordinates with supervisor on all warehouse activities and performance.
• The ability to lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers at heights up to 28 feet.
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.
• Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
• Ensure transaction accuracy along with safety and quality compliance.
• Works in a variety of environments to include temperatures in the ambient warehouse, refrigerated storage spaces, or freezer spaces.
• Legal right to work in the U.S.
• Successful completion of background check and a drug screen is required.
• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period.
• Delivers hands‑on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor. Works autonomously within established procedures and practices.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

The base pay for this position ranges from $22.50/hr to $36.60/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.