Lead Server

Dial Senior Living; Springfield (MO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Holiday pay

PTO accrual Day 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Verizon discounts

AT&T discounts

Pay Advance Program

Medical & Prescription Insurance

Dental & Vision Insurance

Basic Life/AD&D

401K

Job summary

Dial Senior Living in Springfield, MO is seeking a Lead Server to oversee dining service for residents. The role involves serving meals, taking orders, mentoring teammates, and ensuring a high standard of guest satisfaction in a full-time day/evening schedule.

You will lead pre-shift briefings, address dining concerns, and train new staff while maintaining food safety and confidentiality. Prior food service experience and English proficiency are required.

Qualifications

• Experience in food service.
• Ability to read, write and comprehend English.
• Demonstrated leadership or mentoring experience.

Responsibilities

• Serve residents meals, take orders, and assist residents throughout all aspects of the dining experience.
• Lead pre-shift meetings for the team to discuss relevant info for the day’s shift.
• Act as point of contact for resident dining concerns and handle complex orders.

Skills

Customer service

Leadership

Time management

Food safety

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Server

Springfield, MO, US

3 days ago Requisition ID: 11171

Full-time, day, evening

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401K

Position Overview

This lead position provides excellent dining service to residents and assists with training and mentoring other team members. As lead, this position performs all Dining Room Server duties at a high level of consistency and quality.

• Serve residents meals, take orders, and assist residents throughout all aspects of the dining experience.
• Lead pre-shift meetings for the team to discuss relevant info related to the day’s shift.
• Act as point of contact for resident dining experience concerns, resolve minor service issues, and handle complex orders.
• Train and mentor new team members, following the training plan and ensure new hire is successfully onboarded to position.
• Support dining staff with special meal requirements or events.
• Act as a role model in communication, appearance, and professionalism.
• Ensure compliance with food safety and sanitation procedures.
• Provide customer service to residents to allow high level of resident satisfaction while serving meals.
• Record cooler, freezer and dish machine temperatures in the TELS website.
• Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
• Report any on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned

Education, Experience and Other Requirements

• 1+ years of experience in food service
• Must be 16 years or older

Knowledge, Skills, and Abilities Required

• Ability to read, write and comprehend the English language
• Ability to multitask and manage time effectively
• Demonstrated leadership skills or mentoring experience
• Follow state food-handling and kitchen regulations
• Promote teamwork in providing services to residents.
• Patience and a customer-focused attitude.
• Operation of basic kitchen appliances
• Working 3-3.75 hours per shift standing, walking, and moving about without the need to sit down

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults
• Experience in senior living or hospitality setting