Lead Security Project Technician - DMV

Convergint Technologies, LLC; Columbia (MD); On-site; USD 46,838 - 56,481; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off

Job summary

Convergint Technologies, LLC in Columbia, MD, seeks a full-time Lead Security Project Technician to install, program, startup, certify, and train on assigned projects, including smaller ones. You will join a dynamic team that supports growth and delivers exceptional service to customers.

You’ll work with security, fire, and life-safety systems, travel locally, and drive customer satisfaction while following safety and quality standards. The position offers competitive pay and benefits.

Qualifications

• Passion for world‑class customer service and strong integrity.
• Willing to learn and grow technical skills in fire alarm and electronic security systems.
• Valid driver’s license with clean driving record; ability to travel locally to jobsites.

Responsibilities

• Install, program, test, repair, and service security, fire, life safety, and building automation systems.
• Coordinate with Project Manager and Operations Manager to ensure quality and on-time project completion.
• Provide customer training and produce start‑up, certification testing, and close-out documentation.

Skills

Customer focus

Mechanical aptitude

Electrical aptitude

Willing to learn

Education

High School diploma or GED

Tools

Lenel

Software House

Avigilon

Bosch

Genetec

DMP

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Lead Security Project Technician to join our amazing culture. In this role, you will install, program, system start‑up/check‑out, certify, and customer train on assigned projects including small or less complex projects. As a Lead Security Project Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Lead Security Project Technician.

What You’ll Do

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and on‑going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• To be a self‑starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
• Drive Not CDL (required).

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Required Experience:

• 5+ years enterprise-level security system installation & programming experience
• Lenel, Software House, Avigilon, Bosch, Genetec, DMP experience/certifications

Preferred Experience:

• 1+ year experience in a Lead or Supervisory role overseeing field projects up to $75k in scope

Compensation

The anticipated compensation of this position is $34 - $41 per hour.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.