Lead Security Installation Technician

Pathway Technologies, Inc.; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading electronic systems integrator is seeking a skilled technician in Jacksonville, Florida, to manage installation and service of complex low-voltage systems. The role requires experience in access control and IP video systems, alongside strong communication and leadership skills. Candidates must have at least 5 years in security, with 3 years in a leadership position. You will ensure high customer satisfaction and coordinate work with subcontractors, while some travel is needed, and you must be available around the clock if required.

Qualifications

• 5+ years in the security industry required.
• 3+ years in a lead-technician or leadership role.
• Experience with both hardware and software installation.
• Must pass background check and drug screening.

Responsibilities

• Install, analyze, diagnose, and repair integrated low-voltage systems.
• Complete major systems integrations and system commissioning.
• Coordinate work with subcontractors for timely completion.
• Interact with customers to drive high customer satisfaction.
• Complete all required paperwork promptly.
• Maintain company property and supplies.

Skills

Access control and IP video hardware installation

Proficiency in network architecture and protocols

Strong verbal and written communication skills

Knowledge of OSHA rules and regulations

Experience managing crews of technicians

OSHA knowledge

Education

High School Diploma or GED with formal electrical training

Tools

Software House

Identicard

Lenel

Vanderbilt

Exacq

Milestone

Axis

American Dynamics

Job description

The successful candidate must have experience with complex, IP based, low-voltage systems installations and service. Systems include access control, IP & analog video, nurse call, intrusion, structured cabling and other types of low-voltage and network-based systems. Most work is completed during a normal 8-hour day but all employees must be available 24/7, 365. There will be after-hour and weekend on call rotations. Daily travel and some overnight travel is required.

COMPENSATION

Compensation commensurate with experience.

BENEFITS

POSITION RESPONSIBILITIES AND EXPECTATIONS

Primary Duties and Responsibilities

• Install, analyze, diagnose, and repair complex integrated low-voltage systems, including troubleshooting issues that may be related to network architecture, protocols or other network related factors.
• Complete major systems integrations, including system commissioning.
• Communicate with subcontractors and coordinate work with subcontractors as required to ensure efficient and timely completion of work.
• Conduct all customer interactions to drive a high degree of customer satisfaction.
• Complete all required paperwork in a timely and complete manner.
• Maintain all company property and supplies, including but not limited to vehicles, tools, uniforms, parts and documentation.

JOB SKILLS

• Access control and IP video hardware and software installation experience are a must.
• Software House, Identicard, Lenel, Vanderbilt, Exacq, Milestone, Axis, American Dynamics, certifications are strongly preferred.
• Hardware and software installation experience a must.
• Proficiency in network architecture and protocols, database management, and fiber optics.
• Strong verbal and written communication skills, including demonstrated ability to interact and communicate with customers in a way that will best drive customer commitment and satisfaction.
• Software House, Identicard, Lenel, hardware and software installation experience are a must.
• Strong knowledge of OSHA rules and regulations
• Must work well in a team environment
• Experience managing crews of 2-4 technicians

EDUCATION

• High School Diploma or GED with formal electrical training required.

EXPERIENCE

• 5+ years Security industry experience
• 3+ years in a lead-technician or other leadership role.

EMPLOYMENT REQUIREMENTS

• Must pass background check and drug screening.
• Must have valid driver’s license.
• Must be able to work nights and weekends, if required.
• Must be able for some travel if required.

ABOUT PATHWAY TECHNOLOGIES, INC.

Founded in 2008, Pathway Technologies, Inc. is a full-service electronic systems integrator that specializes in the design, installation, service, and support of the latest network, electronic security, audio-visual and healthcare technologies.

We are an IP centric organization with significant experience in the design and implementation of complex IP network architecture and the supporting structured cabling. We use this expertise to implement effective, cost-efficient, cutting-edge network, electronic security, and healthcare technology solutions for many vertical markets.

Beyond technology, we provide clients with training, work-flow design, and post-install maintenance. We are a relationship-driven organization with a proven track record of client satisfaction. We believe that through close partnerships with our customers that we provide unparalleled service and support.

PTI is headquartered in Raleigh, NC, with offices in Charlotte NC, Winston-Salem NC, Atlanta GA, Savannah GA, Jacksonville FL, Nashville TN, and Colonial Heights VA. We support our customers across the United States and abroad.