Lead Screener

Nautilus International Holding Corporation; Seattle (WA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Referral bonus

Ongoing paid training programs

Holiday Pay

Paid training and career growth

Holiday pay

Employee Assistance Program

Job summary

A security operations company in Seattle seeks a Lead Pre-Board Screener to oversee screening operations and lead a team of security screeners. This role ensures compliance with safety protocols and handles incident resolution. Ideal candidates will have a high school diploma, previous screener experience, and excellent interpersonal skills. Benefits include ongoing training and opportunities for career growth, as well as a referral bonus and daily pay options.

Qualifications

• Prior experience as a Screener with proof of certification.
• Ability to obtain or maintain valid Unarmed Private Guard Card.
• Successfully complete the TSS Pre-Board Screener Course.
• Complete TSS Pre-Board Screener Course as employment condition.
• Knowledge MTSA regulations and facility security protocols.
• Strong communication, attention to detail and teamwork.

Responsibilities

• Oversee daily screening operations and lead a team.
• Ensure compliance with safety protocols and regulatory standards.
• Respond to passenger inquiries and resolve discrepancies.
• Responds to passenger inquiries, resolves discrepancies, and escalates threats when needed.
• Identifies and reports suspicious items or activity to the supervisor.
• Maintains records of screening activities, including incident reports and performance metrics.
• Generates reports on screening statistics, compliance, and team performance.
• Promotes a positive team environment through coaching and communication.
• Identifies process improvements to enhance efficiency and service quality.
• Ensures adherence to company policies, safety procedures, and regulatory requirements.
• Adapts to variable schedules, extended shifts, and weekend/holiday assignments.
• Performs other duties as assigned by the Operations Manager.

Skills

Proficiency in English

Strong attention to detail

Excellent interpersonal skills

Ability to manage tense situations

Teamwork

Customer service experience

Education

High school diploma or GED

TSS Pre-Board Screener Course

MTSA certification (preferred)

Tools

X-ray equipment

Radios

Job description

Seattle Terminal
2001 W Garfield St
Seattle, WA 98119, USA

The Lead Pre-Board Screener oversees daily screening operations and leads a team of security screeners to ensure compliance with safety protocols, regulatory standards, and company policies. This role is responsible for incident resolution, and performance monitoring. The Lead Pre-Board Screener serves as the primary point of contact for the Pre-Board Screener and plays a key role in maintaining a secure and efficient screening environment.

Essential Duties and Responsibilities

• Supervises and supports screeners during shifts, addressing performance, conduct, and operational concerns.
• Monitors screening procedures to ensure compliance with security protocols and regulatory standards.
• Conducts random quality checks and observe screening activities to maintain consistency and accuracy.
• Responds to passenger inquiries, resolve screening discrepancies, and escalate potential threats as needed.
• Identifies and reports suspicious items or activity to the supervisor.
• Maintains accurate records of screening activities, including incident reports and performance metrics.
• Generate and submit reports on screening statistics, compliance, and team performance.
• Foster a positive team environment through coaching, communication, and conflict resolution.
• Identify process improvements to enhance screening efficiency and service quality.
• Ensure adherence to all company policies, safety procedures, and regulatory requirements.
• Adapts to changing operational needs, including variable schedules, extended shifts, and weekend or holiday assignments.
• Perform other duties as assigned by the Operations Manager.

Qualifications

Required:

• Education: High school diploma or GED.
• Experience: Prior experience as a Screener with proof of certification (current or expired).
• Licenses: Ability to obtain or maintain valid Unarmed Private Guard Card (in accordance with state, county, or city regulations) and valid TWIC card.
• Certification: Successfully complete the TSS Pre-Board Screener Course as a requirement of employment.
• Knowledge: Understanding of MTSA regulations and facility security protocols.
• Skills:
  • Proficiency in English (reading, writing, speaking).
  • Strong attention to detail and accuracy.
  • Ability to focus on designated tasks and avoid distractions in a busy environment.
  • Excellent interpersonal and customer service skills.
  • Ability to work collaboratively in a team environment.

Preferred:

• Additional Experiences: Customer service experience in a high-volume or MTSA regulated setting.
• Prior experience: Prior Screener with proof of certification (current or expired).
• Certifications: MTSA and Pre-Board Security Screener certification (if not already held, training is provided by company upon hire).
• Knowledge: Familiarity with maritime or port security operations.
• Skills: Ability to calmly and professionally manage tense or confrontational situations.

Physical Demands & Work Environment

• Physical Demands: This role requires the ability to sit, stand, and bend down, for extended periods, including frequent movement between workstations. The Pre-Board Screener must inspect identification documents, operate radios and X-ray equipment. Work is performed indoors. Occasional lifting of up to 20 pounds may be required. Visual focus, basic computer and writing skills are essential. Final candidates must successfully complete a background check and drug screening, in accordance with applicable laws and company policy.
• Work Environment: Work is performed at indoor security stations. Conditions may include exposure to noise, forklift traffic, and active operational zones. Personal protective equipment (PPE) and uniforms are provided and required as needed.
• Referral bonus (Restrictions Apply).
• Bonus for expired or altered boarding pass.
• Bonus for expired or altered TWIC card.
• Bonus for expired or altered PCST and/or Port of Seattle ID badge.
• Bonus for expired or altered I-95.
• Daily pay available.
• Ongoing paid training programs and career growth opportunities.
• Holiday Pay, when worked
• Employee Assistance Program (EAP)

Why Join Us

At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.

With operating areas across CA, FL, IN, NC, NJ, SC, TX and WA, we continue to impact diverse communities and industries. We provide equal employment opportunities to all employees and applicants without regard to race, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.

If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.