Lead Scheduling Coordinator

Brookdale; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Earned wage access for hourly staff

Job summary

Qualifications

• High school diploma or GED required; 1–2 years related experience preferred.
• One year supervisory experience preferred.
• Experience working with older adults or in a healthcare setting preferred.

Responsibilities

• Schedule and/or bill associates and services; serve as lead to other schedulers.
• Coordinate and schedule services for residents; act as a point of contact for schedulers.
• Ensure policies are disseminated and followed by all associates; provide training as needed.

Skills

Supervisory experience

Patient care coordination

Communication skills

Healthcare knowledge

Education

High school diploma or GED

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Responsible for scheduling and/or billing of associates and services. Serves as a lead to other schedulers.
• Serves as a point of contact and resource to other schedulers. Coordinates and schedules services for residents.
• Ensures that community and corporate policies are disseminated and followed by all associates.
• Provides Personalized Living services as needed and within professional and state guidelines.
• Coordinates alternative resources for associates and families.
• Assists the Director or designee in the recruiting, hiring, orientation and training of new associates.
• Ensures adequate staffing coverage for the provision of services on a day-to-day basis.
• Markets programs to any appropriate audience.
• Reports all accidents and/or incidents to the Director or designee immediately. Ensures that all required reports are completed accurately and in a timely manner.
• Completes administrative reports as necessary and submits to manager.
• Ensures complete and correct billing information is provided to the Director.
• Assists staff with training/orientation. Encourages teamwork through cooperative interactions.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

High school diploma or General Education Degree (GED) required. A minimum of 1-2 years related experience. One year experience working with older adults or in a related healthcare setting preferred. One year supervisory experience preferred.

Certifications, Licenses, And Other Special Requirements

None

Physical Demands and Working Conditions

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Occasional weekend, evening or night work if needed to ensure shift coverage.
• Use hands and fingers to handle or feel
• On-Call on an as needed basis
• Reach with hands and arms
• Possible exposure to communicable diseases and infections
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Exposure to latex
• Ability to lift: Up to 25 pounds
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel: Occasionally
• Vision

Management/Decision Making

Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge And Skills

Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization.

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.