Lead Scheduler & Team Coach – Corporate Call Center

Pennstatehershey Diversity; Hershey (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn State Health is hiring a Lead Scheduler for the Corporate Call Center in Hershey, PA. The role involves scheduling patient visits, tests, and procedures across assigned areas, while guiding the scheduling staff and contributing to process improvements.

The position emphasizes coaching staff, involvement in interviews, and occasional disciplinary actions as needed. Day shift with standard hours supports patient-first scheduling operations.

Qualifications

• High School Diploma or equivalent.
• Three (3) years relevant experience.

Responsibilities

• Schedules patient visits, pre-operative and/or diagnostic tests, and procedures for the assigned area.
• Provides coaching and training of staff and input into new processes.
• Supports the scheduling staff with guidance in day-to-day questions and scheduling concerns.
• Assists with interview process, staff scheduling, and disciplinary issues as necessary.

Skills

Scheduling experience

Education

High School Diploma or equivalent

Job description

Penn State Health is hiring a Lead Scheduler for the Corporate Call Center in Hershey, PA. The role involves scheduling patient visits, tests, and procedures across assigned areas, while guiding the scheduling staff and contributing to process improvements.

The position emphasizes coaching staff, involvement in interviews, and occasional disciplinary actions as needed. Day shift with standard hours supports patient-first scheduling operations.