Lead Salesforce Administrator

Deluxe; Fort Worth (TX); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe is seeking an experienced Salesforce Administrator to implement, maintain and enhance our CRM platform in a fast-paced environment. You will manage releases, provide user support, design reports and dashboards, and collaborate with cross-functional teams to improve processes.

Key duties include requirements gathering, evaluating new Salesforce features, and ensuring security model integrity while delivering training and change enablement across the organization.

Qualifications

• Bachelors in IT or related field with 3 years experience, or HS/GED with 7 years experience.
• Experience in SFDC administration and operational support, including validation rules and workflows.
• Project management experience.

Responsibilities

• Collaborate in requirements gathering and support Agile project methodology. Partner cross-functionality to identify system and process improvements including requirements gathering and planning future phase implementation.
• Identify and evaluate new features and functionality related to Salesforce and supporting applications (managed packages).
• Optimize the use of Salesforce by examining current practices, identifying gaps and helping close any gaps that exist. Manage Salesforce quarterly releases. Maintain the integrity of security model by understanding overall system design, and proposing solutions accordingly.
• Partner with multiple teams to implement change in a fast-paced environment. Responsible for working with Sales Enablement to communicate new processes, technology, and assist with training.
• Manage Salesforce and supporting applications (managed packages) issues and serve as the technical authority for team members throughout issue resolution. Responsible for issues submitted via SFDC request process for Salesforce and supporting applications (managed packages).

Skills

Salesforce SME

SFDC administration

MS Office (Excel, Word, PowerPoint)

Project management

Education

Bachelor's in IT or related field

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Calling experienced Salesforce Administrator | Join a High-Impact Team Driving Adoption, Innovation, and Growth at Deluxe!

This position will implement, maintain and drive enhancements to the organization’s CRM platform. This position is also responsible for managing tool releases/enhancements, handling user support, training requests, designing reports and dashboards, and providing cross-functional project support. This position is responsible for ensuring that the CRM instance follows best practices, takes advantage of advances in technology and is governed appropriately on a day-to-day basis.

• Collaborate in requirements gathering and support Agile project methodology. Partner cross-functionality to identify system and process improvements including requirements gathering and planning future phase implementation
• Identify and evaluate new features and functionality related to Salesforce and supporting applications (managed packages)
• Optimize the use of Salesforce by examining current practices, identifying gaps and helping close any gaps that exist. Manage Salesforce quarterly releases. Maintain the integrity of security model by understanding overall system design, and proposing solutions accordingly.
• Partner with multiple teams to implement change in a fast-paced environment. Responsible for working with Sales Enablement to communicate new processes, technology, and assist with training.
• Manage Salesforce and supporting applications (managed packages) issues and serve as the technical authority for team members throughout issue resolution. Responsible for issues submitted via SFDC request process for Salesforce and supporting applications (managed packages).

Basic Qualifications (BQs)

• Bachelors in IT or related field and 3 years experience or HS/GED and 7 years experience. Knowledge of Salesforce SME. Experience with MS Office applications, including Excel, Word and PowerPoint.
• Experience in SFDC administration and operational support. Experience configuring SFDC validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts and setting up new users.
• Project management experience.

Preferred Qualifications (PQs)

• Experience: + 4 years of experience in SFDC administration and operational support.
• Experience configuring SFDC validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts and setting up new users.
• 4+ years Project management experience. Ability to troubleshoot, identify te root cause of, and develop and implement effective solutions.
• Additional Basic Qualifications: Must be 18 years of age or older.

Compensation

The compensation range for this position is $105,000.00 - $115,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].