Lead Sales Supervisor - The Village Center, Chico, CA

See's Candies, Inc.; Chico (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

See’s Candies in the United States is seeking a Retail Sales Lead Supervisor to guide the sales team, ensure smooth store operations, and uphold our brand of customer service excellence. You will report to the Shop Manager and work closely with the management team to drive sales initiatives.

The ideal candidate has at least one year of supervisory retail experience, strong communication and merchandising skills, and a hands-on, customer-focused approach.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational skills; strong cash handling and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance and sales-driven mindset.
• Proven ability to learn new technologies quickly and manage change.

Responsibilities

• Lead retail team and maintain sales- and customer-focused environment.
• Motivate team to achieve sales goals.
• Oversee day-to-day operations at the retail location.
• Ensure compliance with visual merchandising standards.
• Resolve customer and employee concerns professionally and promptly.
• Train and develop team on company programs and policies.
• Create welcoming atmosphere for customers.
• Manage cash handling, assets, and banking procedures.
• Ensure compliance with policies and safety protocols.
• Assist with inventory management.
• Submit payroll approvals and other admin tasks.
• Other duties as assigned.

Skills

Retail supervisory

Customer service

Communication

Merchandising

Cash handling

Staff training

Team leadership

Flexibility

Physical stamina

Job description

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary

As a Retail Sales Lead Supervisor, you will play a crucial role in leading the sales team and ensuring the smooth operation of our See’s Candies retail shop. This position involves providing guidance to team members, driving sales initiatives, maintaining excellent customer service, and overseeing day-to-day store activities. The Retail Sales Lead Supervisor reports to the Shop Manager and collaborates closely with the Shop Management Team.

Job Description

If you're a dedicated leader committed to See's Candies' values and standards, we encourage you to apply for the Retail Lead Sales Supervisor position.

Key Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales- focused and customer-focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee the day-to-day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Assist in managing procedures related to cash handling, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management.
• Ensure inventory accuracy, maintain proper inventory levels, communicate inventory needs, and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Other duties as assigned.

Minimum Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

The pay rate for this position is $26.65 per hour.

See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).

Welcome to See's Candies where every career choice is as delightful as our candy! Whether you're a seasoned professional or just starting your journey, you've come to the right place to satisfy your career cravings. From crafting irresistible confections to spreading joy to customers, every role at See's Candies is a chance to make a difference and leave a lasting impression.

Like a Box of Chocolates, we believe that variety is the spice of life, and it takes many unique individuals working together to reach our common goals.

At See's, teamwork is the secret ingredient.

For over 100 years, See's Candies has been dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time.

See's has grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best tasting, highest quality candy around.