Lead Sales (Key Holder), Full Time, Dedham - West Elm

West Elm; Dedham (MA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental, vision

Career development

Online learning

Job summary

West Elm is seeking a Lead, Sales (Key Holder) at our San Francisco store to inspire customers and bring the brand to life. You will help customers discover products and drive sales while modeling exceptional service.

You will support opening/closing, supervise associates, and ensure visual standards, inventory, and safety are maintained. The role offers a generous discount, benefits, and growth opportunities within Williams-Sonoma, Inc.

Qualifications

• Excellent communication, organization, and leadership abilities.
• Ability to motivate and influence others through actions.
• 1-3 years of retail sales experience with shift supervision preferred.
• 1-2 years in home design, visual merchandising, or stockroom duties preferred.

Responsibilities

• Create engaging experiences for customers by sharing home improvement expertise.
• Support opening and closing routines, register functions, and back-office tasks.
• Supervise staff to meet financial goals and deliver world-class service.
• Ensure store visuals, replenishment, cleanliness, safety, and back-of-house standards.
• Serve as Selling Captain and role model for sales and customer service.
• Foster a fair, respectful work environment aligned with People First philosophy.

Skills

Effective communication

Leadership

Motivation and influence

Retail sales experience

Shift supervision

Home design / visual merchandising

Job description

Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview Of The Lead, Sales (Key Holder) Role

You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home


• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures


• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests


• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts


• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority


• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Criteria

• Effective communication, organization and leadership skills


• Proven ability to motivate and influence others through personal actions and examples


• 1-3 years retail sales experience with shift supervision experience preferred


• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time


• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques


• Full time associates are expected to have open availability to meet the needs of the business.


• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just For You

This role offers a competitive compensation package including pay and benefits.Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc.The anticipated pay range for this role will be: $19.00-$22.00 per hour.

• A generous discount on all Williams-Sonoma, Inc. brands


• A 401(k) plan and other investment opportunities


• A wellness program that supports your physical, financial and emotional health


• Paid vacations and holidays (full-time)


• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)


• Cross-brand and cross-functional career opportunities


• Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we’re a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we’re always looking for new energy and ideas.