Lead Sales Engineer

ECL Kontor; Chicago (IL); On-site; USD 200,000 - 220,000; Full time

Job summary

An established industry player seeks a Lead Sales Engineer to enhance customer experiences with innovative technology solutions. In this pivotal role, you will leverage your extensive customer-facing experience to guide prospects through complex use cases, ensuring they achieve their desired business outcomes. Your expertise will be crucial in demonstrating the capabilities of a cutting-edge platform designed to transform revenue organizations. Join a dynamic team that values collaboration and creativity, where your contributions will directly impact client success and drive growth. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation time

Paid parental leave

Company-wide recharge days

Work from home stipend

Qualifications

• 6-10 years of experience in sales engineering or related roles.
• Ability to demonstrate business outcomes to clients effectively.
• Strong passion for customer service and technology.

Responsibilities

• Act as the product expert and technical advisor for clients.
• Conduct use case discovery sessions with prospects.
• Collaborate with cross-functional teams to close deals.

Skills

Customer-facing experience

Sales engineering

Demonstration skills

Communication skills

Problem-solving

Interpersonal skills

Understanding of SaaS security

Knowledge of sales technology

AI/ML concepts

Business understanding of GTM processes

Tools

CRMs

Telephony/web conferencing systems

APIs/webhooks

Job description

Austin | Chicago | Salt Lake City | San Francisco

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Lead Sales Engineer on the team, you’ll fill a key role in ensuring our prospects and customers have a high quality experience when evaluating and purchasing Gong products. Sales Engineers at Gong are not your typical SEs who give demos day in and day out. We are strategic resources deployed to solve complex use cases when no one else can.

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
• Expertly demonstrate how Gong’s platform can solve prospect/customer needs and help them achieve their desired business outcomes.
• Partner with Sales to perform use case discovery sessions to uncover company’s desired business outcomes and pain points.
• Assist prospects and customers with POCs and Pilots.
• Execute the build and delivery of solution-based demos/solution architecture diagrams for customers that have highly complex use cases.
• Craft content to show customers how to leverage Gong for specific use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS

• 6-10 years of customer-facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
• Ability to expertly demonstrate to a business-level audience how a company can achieve its desired business outcomes.
• A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.
• Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
• Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON.
• Understanding of security and privacy pertaining to SaaS systems.
• Industry knowledge of our key markets and personas (technology, business services and financing, staffing & recruiting | Sales, Sales Ops, Customer Success and other GTM functions).
• Business understanding of GTM sales teams and processes.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Passion for technology and problem-solving.
• Able to make the complex sound simple!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $200,000 - $220,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.