Lead Sales & Customer Service Associate

Dollar General Corporation; Rostraver Township (Westmoreland County); On-site; USD 17,000 - 22,000; Full time

Job summary

Dollar General Corporation is seeking a Cashier/Stocker to greet customers, operate the register, stock merchandise, and maintain a clean store environment. You will provide exceptional customer service and help set up displays while following company SOPs.

In the absence of the Store Manager, you may lead basic store operations, process refunds, monitor cash, and ensure security and compliance. This role emphasizes teamwork and loss prevention.

Responsibilities

• Unload trucks according to the prescribed process for the store.
• Follow company work processes to receive, open and unpack cartons and totes.
• Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
• Restock returned and recovered merchandise.
• Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
• Assist in plan-o-gram implementation and maintenance.
• Assist customers by locating merchandise.
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
• Greet customers as they enter the store.
• Maintain register countertops and bags; implement register countertop plan-o-grams.
• Operate cash register and flat-bed scanner to itemize and total customer\'s purchase; bag merchandise.
• Collect payment from customer and make change.
• Clean front end of store and help set up sidewalk displays.
• Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
• Provide superior customer service leadership.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
• Open and/or close the store under specific direction of the Area Manager.
• Authorize and sign for refunds and overrides; count register; make bank deposits.
• Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
• Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
• Monitor cameras for unusual activities (customers and employees), if applicable.
• Supply cashiers with change when needed.
• Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Job description

Dollar General Corporation is seeking a Cashier/Stocker to greet customers, operate the register, stock merchandise, and maintain a clean store environment. You will provide exceptional customer service and help set up displays while following company SOPs.

In the absence of the Store Manager, you may lead basic store operations, process refunds, monitor cash, and ensure security and compliance. This role emphasizes teamwork and loss prevention.