Lead Sales Associate - Washington

Evansville-Goodwill-Industries,-Inc.; Washington (IN); On-site; USD 19,000 - 22,000; Full time

Job summary

Evansville Goodwill Industries, Inc. is seeking a Lead Sales Associate to support the Store Manager in daily operations and team development in our Donated Goods Retail team.

You will help supervise staff, process donations, and ensure excellent customer experiences while maintaining store standards. The role requires English communication, a high school diploma (preferred), and availability for 40-hour weeks with weekend shifts.

Qualifications

• Ability to read, write, and communicate effectively in English; flexible to diverse communication styles.

Responsibilities

• Greet customers and assist with store operations and product inquiries; ensure positive customer experiences.
• Train and supervise team members; meet production standards for sorting, pricing, and stocking merchandise.
• Process donations correctly; sort by guidelines; rotate products; track inventory with basic calculations.
• Maintain a positive experience for customers and donors; ensure security and compliance with policies.
• Assist with scheduling, daily operations, inventory management, and reporting; ensure accurate donation counts.

Skills

Customer service

Team supervision

Communication

Store operations

Education

High school diploma or equivalent

Tools

Inventory tracking

Donations processing

Job description

Why Evansville Goodwill?

Join our team at Goodwill—where your work goes beyond a paycheck and directly supports our mission through life-changing programs like job training, digital skills, disability assistance programs, and high school diplomas for adults! Your efforts make a real difference in people's lives.

What You’ll Do:

Under the leadership of the Store Manager, the Lead Sales Associate is a member of the Donated Goods Retail Operations team and is tasked with assisting the Store Manager with daily processing operations and the continued development of team members, clients and volunteers. This position will also help identify opportunities for the personal and professional growth of employees in support of Goodwill’s mission.

Job Type: Full-time

Hourly Rate: $14.25 per hour

Shift:

• 8-hour shift, scheduled for 40-hours per week

• Weekend availability

Essential Functions:

• Greet customers, assist with store operations and product inquiries, and ensure positive customer experiences.

• Train and supervise team members, and meet production standards for sorting, pricing, and stocking merchandise.

• Properly process donations, sort according to guidelines, rotate products, and track inventory using basic calculations.

Duties and Responsibilities:

• Ensure a positive experience for customers and donors, maintain security, and ensure compliance with Goodwill’s image, safety, and policies.

• Assist with scheduling, day-to-day operations, inventory management, and statistical reporting; ensure timely completion of activity reports and accurate donation counts.

• Support team operations, perform janitorial duties, and work efficiently in a fast-paced environment, maintaining punctuality and dependability.

Minimum Qualifications:

• Ability to read, write, and communicate effectively in English, with flexibility to accommodate diverse communication styles and abilities, ensuring inclusive engagement with the public, department staff, and individuals with varying needs.

• High school diploma or equivalent preferred.

• Employment offer is contingent upon the successful completion of a drug test and criminal background check.

Physical Requirements/Work Environment:

The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets).

Working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

Employee Benefits

Full Time Employees: For Full-Time Employees, Goodwill offers a total rewards package of:competitive wages, bonus eligibility, annual merit increase eligibility, paid sick time, paid vacation days, 10 paid holidays annually, employee health clinics, dental, medical, HSA, vision, retirement plan, life insurance, student loan forgiveness eligible, employee discount, and mileagereimbursement.

Part Time Employees: For Part-Time Employees, Goodwill offers a total rewards package of: competitive wages, bonus eligibility, annual merit increase eligibility, employee health clinics, retirement plan, employee discount, and mileage reimbursement.

IL Part-Time Leave: Part-time employees are eligible for Illinois State-specific leave benefits, which may include paid sick leave, family and medical leave, or other state-mandated time off, in accordance with applicable laws and company policies.

We embrace a variety of backgrounds, including individuals with previous involvement in the criminal justice system. Evansville Goodwill Industries is dedicated to offering fair employment opportunities to formerly incarcerated individuals and those with arrest or conviction records.

Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

-Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.