Lead Sales Associate

tsainternal; Saint Joseph (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Paid Holidays

Employer 403(b) Match

Job summary

The Salvation Army Store Lead Sales Associate in St. Joseph, MO is a full-time role supporting management with daily operations, delivering outstanding customer service, and guiding team members.

The position involves cash handling, banking deposits, and ensuring a welcoming shopping environment in a thrift-store setting. Responsibilities include opening/closing procedures, inventory oversight, and merchandising while enforcing store policies.

Qualifications

• High School Diploma, GED, or equivalent required.
• Retail experience is required; leadership/lead associate experience preferred.
• Strong customer service and communication skills expected.

Responsibilities

• Assist management with store operations and daily sales activities.
• Deliver exceptional customer service and maintain a clean, inviting store.
• Manage cash handling, banking deposits, and basic POS support.
• Provide guidance to staff in the absence of management and support merchandising.
• Maintain compliance with policies, safety, and loss-prevention procedures.

Skills

Customer Service

Cash Handling

POS System

Leadership

Teamwork

Education

High School Diploma or GED

Tools

POS System

Payroll Program

Job description

Store Lead Sales Associate

Location: St. Joseph, MO
Pay: $15.58 per hour
Job Type: Full-Time
Schedule: 40 hours per week, including days, evenings, weekends, and holidays as scheduled

Join a Mission That Changes Lives

The Salvation Army is an international movement and part of the universal Christian church. Through our thrift stores, we help fund Adult Rehabilitation Centers and provide affordable shopping opportunities for our communities.

We are looking for a motivated and dependable Store Lead Sales Associate to help support daily retail operations, deliver outstanding customer service, and assist store leadership in creating a positive shopping experience. If you have retail experience, leadership skills, and a passion for serving others, we'd love to hear from you.

Why Join The Salvation Army?

At The Salvation Army, your work directly impacts lives in your community. We offer a supportive environment where employees can grow professionally while contributing to a meaningful mission.

Benefits Include:

• Medical, Dental, Vision & Hearing Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts (FSA)
• Employer-Paid Life Insurance
• Short-Term & Long-Term Disability Coverage
• Supplemental Aflac Insurance Options
• Pet Insurance through MetLife
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• 403(b) Retirement Savings Plan with Employer Match Eligibility
• Career Growth & Development Opportunities

Position Summary

The Store Lead Sales Associate assists management with store operations, customer service, merchandising, cash handling, and team support. This leadership-focused retail position helps ensure efficient operations, drives sales performance, and maintains an inviting shopping environment.

When management is unavailable, the Store Lead Sales Associate may provide guidance and support to team members while helping ensure policies and procedures are followed.

Key Responsibilities

Retail Operations & Sales

• Assist management with product sales and donation acquisition efforts
• Support achievement of production, sales, and revenue goals
• Perform opening and closing procedures
• Prepare bank deposits and handle daily cash management duties
• Monitor inventory flow and product rotation
• Support merchandising initiatives and sales floor organization
• Ensure compliance with store policies and operating procedures

Customer Service

• Deliver exceptional customer service and create a positive shopping experience
• Resolve customer concerns and complaints professionally
• Maintain a welcoming, clean, and organized store environment
• Assist customers with purchases, donations, and general inquiries
• Promote customer satisfaction and repeat business

Leadership & Team Support

• Provide direction and support to staff in the absence of management
• Assist with register troubleshooting and basic POS system support
• Communicate operational concerns and recommendations to management
• Document and report workplace issues as appropriate
• Foster teamwork and a positive work culture

Merchandising & Store Appearance

• Maintain attractive merchandise displays
• Follow floor plan and visual merchandising standards
• Identify opportunities to improve store presentation and sales performance
• Ensure sales floor, fitting rooms, and work areas remain organized and safe

Qualifications

Required Education

• High School Diploma, GED, or equivalent

Required Experience

• Previous retail experience required
• Experience in customer service, cash handling, sales, merchandising, or lead associate roles preferred

Skills & Abilities

• Strong customer service and communication skills
• Basic computer proficiency
• Knowledge of Point of Sale (POS) systems
• Accurate cash handling and balancing skills
• Ability to multitask in a fast-paced retail environment
• Strong organizational and leadership abilities
• Dependable attendance and work ethic

Licensing Requirements

• Valid driver's license required
• Reliable transportation for occasional bank deposits
• Ability to successfully pass a Motor Vehicle Record (MVR) check

Physical Requirements

• Stand and walk for extended periods
• Frequently use hands and arms for reaching, handling, and lifting
• Regularly lift and move up to 25 pounds
• Occasionally bend, stoop, kneel, crouch, balance, or climb
• Ability to work in a retail environment with varying temperatures and moderate noise levels

Work Environment

• Retail thrift store setting
• Quiet to moderate noise levels
• Dust exposure may occur
• Seasonal temperature fluctuations may be present

Travel Requirements

• Occasional local travel may be required for training, meetings, or work assignments

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer. We encourage applications from veterans, individuals with disabilities, people returning to the workforce, individuals impacted by the justice system, and candidates without a college degree.

Apply Today

If you're looking for a rewarding retail leadership opportunity where your work supports meaningful community programs, apply today to join The Salvation Army team in St. Joseph, Missouri.

Indeed Search Keywords

Retail Lead, Store Lead, Lead Sales Associate, Retail Associate, Key Holder, Retail Team Lead, Retail Supervisor, Assistant Store Manager, Retail Customer Service, Store Operations, Cash Handling, POS System, Point of Sale, Visual Merchandising, Merchandising Associate, Inventory Management, Retail Sales, Sales Associate, Thrift Store, Donation Center, Team Leadership, Customer Service Representative, Retail Management, Opening Procedures, Closing Procedures, Banking Deposits, Inventory Control, Store Associate, Retail Worker, Full-Time Retail Jobs, St. Joseph MO Jobs, Missouri Retail Jobs, Nonprofit Jobs, Community Service Jobs, Mission Driven Organization, Leadership Opportunity, Retail Career Growth.

What You Need

Required

Education & Experience

• High School Graduate or Equivalent

• Retail experience required

Skills & Abilities

• Ability to speak, write and understand English for effective communication

• Basic computer skills including Point of Sales System and payroll program

• Proficient cash handling and accurate change-giving abilities

• Strong customer service orientation

Certifications

• Valid Driver's License and personal transportation for bank runs

• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk

• Frequently required to walk and reach with hands and arms

• Occasionally required to climb, balance, stoop, kneel, or crouch

• Must regularly lift and/or move up to 25 pounds

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Work Environment

• Store environment with quiet to moderate noise level

• May be dusty and experience temperature fluctuations based on weather

• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.