Lead RN Telephone Triage

Legacy Community Health; Houston (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off & Paid Company Holidays

Medical, Dental, Vision & Life Insur.

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company M\

Job summary

Legacy Community Health in Texas is seeking a Lead RN Telephone Triage to serve as a trusted link between patients and care through telephone assessment, guidance, and education. You will work under established policies, follow the Nurse Practice Act, answer questions, schedule appointments, and provide health information with compassionate communication.

This role supports remote and on-site coverage, follows protocols, and emphasizes collaboration with the clinical team to ensure safe, timely

Qualifications

• Graduate of an accredited Registered Nursing program.
• Current Texas RN license required.
• CPR certification required.
• Must have strong clinical, interpersonal, and organizational skills.

Responsibilities

• Accept and triage calls from patients using established protocols.
• Provide nursing advice and patient education with documentation.
• Schedule appointments based on patient condition and guidelines.
• Coordinate care with clinicians and other team members.
• Maintain documentation in the medical record and protect patient privacy.
• Demonstrate compassionate communication and professional demeanor.

Skills

Clinical communication

Telephone triage

Multitasking

Patient education

Education

Graduate of an accredited Registered Nursing program

Current Texas RN license

Tools

CPR certification

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Remote | Onsite As Needed

Lead RN Telephone Triage - Job Overview

Schedule: 8AM-5PM

Join our family as an Lead RN Telephone Triage Nurse and become a trusted connection between patients and the care they need. Through thoughtful telephone assessment, timely guidance, and compassionate communication, you will help patients understand their options, receive appropriate medical attention, and navigate the healthcare system with confidence.

In this meaningful role, you will provide indirect patient care through telephone inquiries while following established policies and standards of care and practice at Legacy Community Health Services. Using approved protocols, the Nurse Practice Act, and applicable guidelines, you will answer questions, schedule appointments based on each patient’s condition, and provide limited health education.

Why this role matters

• Help patients receive the right level of care in the right setting at the right time.
• Make a meaningful impact on community healthcare through accessible, responsive telephone support.
• Collaborate closely with clinical team members and providers to coordinate safe, effective care.
• Use your nursing judgment, compassion, and communication skills to support patients from the first point of contact.
• Build meaningful professional relationships while contributing to a respectful, non-judgmental care environment.

Your opportunity to grow

This position gives you the opportunity to strengthen your clinical assessment, care coordination, patient education, and telephone triage expertise. You will work alongside colleagues who value teamwork and information sharing, while playing an important part in helping patients access timely care and appropriate resources.

• Develop and apply telephone triage and clinical assessment expertise.
• Strengthen care coordination and patient education skills.
• Partner with providers and clinical team members to support safe, effective care.
• Contribute to a collaborative, respectful, and non-judgmental patient experience.
• Find purpose in work that helps improve access to community healthcare.

Key Responsibilities

• Accept difficult, urgent or emergency calls from patients.
• Perform telephone triage using best practice guidelines and documentation to ensure patients receive the right level of care in the right setting at the right time by the right caregiver using the right equipment and supplies.
• Prioritize and address items in a timely manner and collaborate with other clinical team members on patient care.
• Gather necessary information and/or data for provider.
• Determine health care needs and make appropriate recommendations for intervention.
• Provide nursing advice and patient education.
• Assist in coordination of care.
• Use approved protocols and/or other assessment tools during the provision of telephone advice.
• Provide consistent, appropriate and courteous telephone advice in a timely manner per practice protocols.
• Use the nursing process (assessment, diagnosis, outcome identification, planning, implementation, evaluation) in delivering safe care and accurately document care.
• Exercise judgment while coordinating care and referring patients to agencies or health care professionals for other services/transitions in care where indicated.
• Document conversation in medical record 100% of the time.
• Safeguard patient privacy and confidentiality.
• Provide care in a non-judgmental, non-discriminatory manner, respecting the values of members of all cultures.
• Provide care in a safe and cost-effective manner.
• Establish professional relationships with peers and seek out colleagues for mutual information sharing.
• Maintain an average call time of 8 minutes or less.
• Maintain a pleasant, helpful and professional demeanor.
• Perform other duties as assigned.

Minimum Qualifications

• Graduate of an accredited Registered Nursing program
• Current Texas licensure as an RN
• Current CPR certification required

Desirable Education and/or Experience

• Three (3) years' experience as an RN, preferably in family medicine
• Previous nursing triage experience preferred

Required Knowledge, Skills, and/or Abilities

• Demonstrated good clinical, interpersonal, organizational, written and verbal communication skills required
• Must be able to manage multiple deadlines and prioritize

Desirable Knowledge, Skills, and/or Abilities

• Fluency in Spanish strongly preferred

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission - driving healthy change in our communities - guides everything we do, and it starts with our people.

Approachable & Collaborative - Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed - Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators - Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.