Lead Retail Sales Agent

Omni Hotels & Resorts; Frisco (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Omni PGA Frisco Resort & Spa in Frisco, TX is seeking a Retail Manager to lead the in-store team, drive sales and ensure a premium guest experience across its lobby shop.

You will guide associates, manage inventory, coordinate merchandising, training, and daily opening/closing procedures, and collaborate with other departments to uphold store standards. The role emphasizes leadership, customer service excellence and a positive work environment.

Qualifications

• Must have 1 year of retail experience
• The ability to guide & motivate team members, make effective decisions & manage conflict in a positive way
• Strong written & verbal communication skills for interactions with customers, team members & management
• Excellent customer service skills & the ability to provide a positive shopping experience
• Ability to understand & manage inventory, including stocking, pricing & markdowns
• Knowledge of display techniques, visual merchandising & creating a visually appealing shopping environment.
• Ability to handle stressful situations & resolve issues in a calm & professional manner
• Ability to work collaboratively with other team members & departments

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Lead the associates by example in increasing sales
• Communicate shop goals & merchandising opportunities.
• Assist with new hire micros pos training
• Explain & monitor the daily opening & closing procedures, help the team maintain our shop standards
• Provide guidance & become a great resource for fellow employee operational/micros questions.
• Work in unison to help hold the retail associates accountable
• Assist with re-stocking & inventory to ensure the store operations are running effectively
• See the value & potential in every team member, seek feedback & field questions
• Become an advocate for the team's needs, help shape the environment that enables the team to do their best.
• Conduct the new hire property retail specific tour
• Sign off on the onboarding checklist, turn in the Retail Manager or Retail Director
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Provide support with monthly MOS Audits:
• Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Lead the associates by example in increasing sales
• Communicate shop goals & merchandising opportunities.
• Assist with new hire micros pos training
• Explain & monitor the daily opening & closing procedures, help the team maintain our shop standards
• Provide guidance & become a great resource for fellow employee operational/micros questions.
• Work in unison to help hold the retail associates accountable
• Assist with re-stocking & inventory to ensure the store operations are running effectively
• See the value & potential in every team member, seek feedback & field questions
• Become an advocate for the team's needs, help shape the environment that enables the team to do their best.
• Conduct the new hire property retail specific tour
• Sign off on the onboarding checklist, turn in the Retail Manager or Retail Director
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Provide support with monthly MOS Audits:
• Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Qualifications

• Must have 1 year of retail experience
• The ability to guide & motivate team members, make effective decisions & manage conflict in a positive way
• Strong written & verbal communication skills for interactions with customers, team members & management
• Excellent customer service skills & the ability to provide a positive shopping experience
• Ability to understand & manage inventory, including stocking, pricing & markdowns
• Knowledge of display techniques, visual merchandising & creating a visually appealing shopping environment.
• Ability to handle stressful situations & resolve issues in a calm & professional manner
• Ability to work collaboratively with other team members & departments

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.