Lead Reporting Analyst

Citi; New York (NY); Sur place; USD 13 000 - 25 000; Plein temps

Résumé du poste

Citi is hiring a Lead Reporting Analyst for its AIM team based in Bengaluru, India. The role focuses on building data-driven reporting and visualization solutions to forecast demand, optimize workforce capacity, and drive actionable insights for business leaders.

The candidate should be adept at mentoring juniors and delivering complex projects in a fast-paced environment. You will collaborate with technology partners, ensure compliant implementation, and act as a subject-matter expert within

Qualifications

• Must have 5+ years of work experience largely in the BI / Reporting space.
• Must have expertise working with Tableau and other visualization / reporting tools
• Must have expertise working with SQL
• Must have experience leveraging Gen AI in Analytics & Reporting
• Knowledge of Python and Pyspark is a must
• Prior experience in an Operations role is desirable
• Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA)
• Minimum of 2 years of experience mentoring juniors and driving complex projects independently as senior analyst

Responsabilités

• Dashboarding and Visualization: develop insightful, visually compelling dashboards to support decision making and drive adoption.
• Flawless Execution: manage and sequence delivery of reporting and data needs by actively managing requests against bandwidth and identify opportunities for improved productivity.
• Data Exploration: understand existing data and reporting by exploring multiple platforms across the organization and connect with stakeholders to gather information.
• Process & Controls Orientation: develop strong processes and robust controls to address risk and propagate a culture of compliance.
• Be an Enabler: support the team, remove blockers, and create a positive environment for innovation and productivity.

Description du poste

Lead Reporting Analyst

Job Req Id:

26997687

Location(s):

Chennai, Tamil Nadu, India

Job Type:

On-Site/Resident

Posted:

Oct. 19, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Qualifications:

• Must have 5+ years of work experience largely in the BI / Reporting space.
• Must have expertise working with Tableau and other visualization / reporting tools
• Must have expertise working with SQL
• Must have experience in leveraging Gen AI in Analytics & Reporting
• Knowledge of Python and Pyspark is a must
• Prior experience in an Operations role is desirable
• Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA)
• Minimum of 2 years of experience mentoring juniors and driving complex projects independently as senior analyst

Who we are:

With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

What the role is

The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Bengaluru, India supporting the Global Workforce Optimization unit.

The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.

In this role, you will work along a highly talented team of analyst to build reporting and monitoring solutions to track key business metrics and support the workforce optimization activities.

You will be responsible for understanding the business need for reporting and monitoring of their workforce plans and developing intuitive, best in class, data-driven solutions leveraging the best tools for the job. You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.

You would be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.

Who you are

Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.

Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.

Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.

Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.

Clear Results Orientation. You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.

Innovative. You are always challenging yourself and your team to find better and faster ways of doing things.

What you do

Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.

Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.

Data Exploration. Understand existing data & reporting by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.

Process & Controls Orientation. You develop strong processes, and indestructible controls to address risk and seek to propagate that culture to become the core value of your team.

Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.

Job Family Group:

Decision Management

Job Family:

Data/Information Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

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