Lead, Registrar Operations

Aucmed; Lisle (IL); Sur place; USD 49 000 - 89 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

401k with match

Flexible Time Off

Paid Holidays

Résumé du poste

Covista is hiring a Lead, Registrar Services Representative to support transcript evaluations, graduation audits, records review, and student registration. This role works with institutional partners and requires subject matter expertise in registrar policies and procedures.

The position emphasizes mentoring, data-driven performance improvement, and collaboration with a high-performing team, with hybrid in-office expectations.

Qualifications

• Bachelor's Degree required.
• Strong customer service experience, preferably in academic or professional setting.
• 1+ year mentoring, coaching, and delivering feedback required.
• Subject Matter Expert on institutional policies and procedures.
• Outstanding communication and interpersonal skills with strong attention to detail.
• Proven ability to collaborate and build effective relationships with institutional partners.
• Ability to work autonomously and with leadership involvement.

Responsabilités

• Develops and assigns daily game plan to an assigned Registrar Services team.
• Manages a daily case load with a minimum productivity expectation of 50%.
• Reports on Registrar Services productivity and analyzes data for trends.
• Reports on service levels and seeks continuous improvement for partners.
• Provides mentoring and coaching to Representatives based on performance.
• Identifies and implements procedural improvements.

Connaissances

Customer service

Communication

Interpersonal skills

Mentoring

Collaboration

Leadership

Time management

Presentation skills

Autonomy

Formation

Bachelor's Degree

Description du poste

Company Description

About Covista

Covista (NYSE: CVSA) is America's largest healthcare educator, serving 100,000 students and supported by a community of 400,000 alumni across five accredited institutions.

Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale.

Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development.

Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.

Job Description

Opportunity at a Glance

The Lead, Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments in support of the Registrar Services department and institutional partners. These functions are performed with minimal supervision and with a deep level of subject matter expertise. Additionally, this position supports the daily oversight of tasks and responsibilities in the Registrar Services department.

Responsibilities

• Develops and assigns daily game plan to an assigned Registrar Services team.
• Manages a daily case load of a minimum productivity expectation of 50%.
• Reports on Registrar Services productivity and analyzes data to seek performance trends and improvements
• Reports on Registrar Services service levels and seeks to continually improve service to institutional partners.
• Provides mentoring and coaching to Registrar Services Representatives based on colleague productivity and performance.
• Continually seeks to identify procedural improvements and supports the implementation of identified opportunities.
• Develops and delivers, with the support of Senior Registrar Services Representatives, departmental training with a high level of subject matter expertise
• Serves as a point-of-contact to institutional partners and supports the resolution of escalated matters.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required and
• Strong customer service experience, preferably in an academic or professional setting Required and
• 1+ year experience mentoring, coaching, and delivering feedback Required
• Subject Matter Expert on institutional policies and procedures
• Outstanding communication and interpersonal skills with strong attention to detail
• Proven ability to collaborate and build effective relationships with institutional partners
• Ability to work effectively autonomously and independently while still engaging a high-performing team and collaborating with leadership
• Proven ability to set deadlines and ensure goals are completed
• Strong presentation skills and prior experience speaking in front of leadership
• Flexible and adaptable.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49199.33 and $88841.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista's Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation