Lead Recreational Direct Support Professional

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 23,350 - 29,687; Full time

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, IA is seeking a Lead Recreational Direct Support Professional to guide program participants, coordinate services, and supervise staff to meet Individual Program Plans.

You will communicate with participants and families, support crisis intervention, and ensure accurate documentation within a values-driven environment. The role emphasizes training, monitoring, and providing high-quality service at the assigned site, with a focus on safety,

Qualifications

• High school diploma or GED is required.
• 1 year related experience preferred; CPR/First Aid and Medication Management certification within 6 months of starting employment.
• Effective written and verbal communication skills.
• Ability to instruct persons with disabilities.
• Computer proficiency.
• Reliable cellphone.
• Ability to handle and maintain confidential information.
• Positive attitude and enthusiasm.
• Reliable transportation, valid driver’s license, and automobile insurance are required.
• Ability to use good judgment, discretion and initiative.

Responsibilities

• Serve as primary contact for program participants' parents/guardians, county workers, and medical appointments.
• Monitor schedules, site cleanliness, and time off for participants.
• Drive participants to and from appointments, events, stores, and activities.
• Maintain and review all documentation and submit to Program Manager promptly.
• Assist with training new team members at the site.
• Supervise completion of Individual Program Plans and related documentation.
• Maintain up-to-date documentation and develop systems to manage it.
• Submit documentation for participants promptly.
• Build rapport with participants through effective communication.
• Provide crisis intervention as needed and comply with reporting requirements.
• Maintain professional relationships with participants, families, coworkers, and agencies.
• Assist participants with developing strategies, making informed choices, and following through on responsibilities.
• Encourage participants to achieve goals by tailoring programming to their needs and strengths.
• Provide information about community resources and help self-advocate.
• Ensure access to resources and coordinate as needed.
• Provide ongoing assessment to identify needs and strengths.
• Complete all duties and reflect Goodwill’s IMPACT values.

Skills

Effective communication

Instruct persons with disabilities

Computer proficiency

Reliable transportation

Valid driver’s license

Education

High school diploma or GED

Job description

Lead Recreational Direct Support Professional

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. Waterloo, Iowa, United States

About this position

Job Summary: This position reports to the Program Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for training, supervising, advising, and monitoring activities of persons served as outlined in their Individual Program Plan or Individual Employment Plan. This position also communicates effectively with program participants, counsels them, and coordinates services for them as needed. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities

(Essential functions of the position are listed in bold print.)

• Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments.
• Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant.
• Drives program participants to and from appointments, events, stores, activities, etc.
• Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Program Manager in a timely manner.
• Assists with training new Team Members scheduled to work at the site.
• Supervises the completion of Individual Program Plans and required documentation.
• Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities.
• Submits documentation for program participants in a timely manner.
• Builds rapport with program participants through effective communication based on the participants’ communication style.
• Provides crisis intervention as needed to defuse situations, determine appropriate intervention, and contact the necessary support systems. Complies with all reporting requirements related to crisis intervention.
• Maintains professional and ethical relationships with program participants, program participant family and friends, co-workers, and other agencies.
• Assists program participants with developing strategies, making informed choices, and following through on responsibilities.
• Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths.
• Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate.
• Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.
• Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications

• High school diploma or GED, required.
• A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment.
• Effective written and verbal communication skills.
• Ability to effectively instruct persons with disabilities.
• Ability to adjust to unexpected or different situations.
• Computer proficiency.
• Reliable cellphone.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and infect others with similar enthusiasm
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance, required.
• Ability to use good judgment, discretion, and initiative.

Salary Information

$16.95 - $21.55 Hourly Wage