Lead, Quality Systems - Various Shifts

GXO Logistics, Inc.; Horn Lake (MS); Hybrid; USD 30,000 - 48,000; Full time

Job summary

GXO Logistics, Inc. is seeking a Lead, Quality Systems to oversee employee onboarding, training, and internal audits. The role is hourly with hybrid duties across two quality areas: Training and Internal Auditing.

You will implement training plans, run audits, and report outcomes to management. Requirements include a high school diploma, 2 years of experience, and strong leadership, communication, and analytical skills.

Qualifications

• High School diploma or GED is required.
• Strong computer literacy with Google tools (Docs, Sheets, Slides).
• 2 years of relevant work experience in training or auditing.
• Ability to mentor and coach employees and lead teams.
• Excellent attention to detail and organizational skills.
• Strong communication, presentation, and leadership abilities.
• Ability to read standard operating procedures and train staff.

Responsibilities

• Evaluate processes for compliance with quality requirements.
• Assist in development of audit plans and schedules and conduct quality audits.
• Identify improvement opportunities and ensure onboarding training completion.
• Manage the QMS Employee Training Manager system and generate reports.
• Train employees on operational standards and procedures.
• Document non-conformances and provide improvement recommendations.
• Prepare and present audit and training status reports to management.

Skills

Leadership

Coaching

Attention to detail

Communication skills

Presentation skills

Analytical thinking

Problem solving

Mentoring

Education

High School diploma or GED

Associate or Bachelor’s degree

Tools

Google tools (Docs, Sheets, Slides)

Job description

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

1st Shift, Monday - Friday, 8:00am - 5:00pm
2nd Shift, Monday - Friday, 3:00pm - 11:30pm
Weekend 1st Shift, Friday - Monday, 5:00am - 4:30pm
Our employees are our greatest asset! We’re always on the lookout for inspirational leaders who know how to get the best out of their team.

As the Lead, Quality Systems is an hourly hybrid position that splits their time between two areas in Quality; Training and Internal Auditing. You will be responsible for executing effective employee onboarding and training programs and for conducting internal audits on processes for compliance with requirements.

What you’ll do on a typical day:

• Evaluate processes for compliance with quality requirement
• Assist in development of audit plans, audit schedules and conduct quality audits
• Identify processes, situations, etc., where organization is meeting requirements, as well as identify opportunities for improvement
• Schedule and conduct the new hire onboarding process, assign all new employees to the correct training roles, and audit all onboarding training requirements for completion
• Manage the QMS Employee Training Manager system and create customized system reports as needed.
• Conduct hands on training of employees on operational standards and procedures
• Recording operational proficiencies aligned with skill assessments
• Organize and execute a process for maintaining, filing, and storing all training records; both in hard copy and electronic formats.
• Documenting non-conformance, observations and recommendations for improvement
• Preparing and presenting quality audit and training status reports to management

What you need to succeed at GXO:

At a minimum, you’ll need:

• High School diploma or GED
• High degree of computer literacy with Google tools (e.g., Docs, Sheets, Slides)
• 2 years of relevant work experience
• Ability to mentor and coach employees
• Exceptional attention to detail and organizational details
• Excellent leadership and communication skills
• Exceptional listening, communication, and presentation skills.
• Able to work well with people at all levels of the organization.
• Able to work independently and as part of a diverse team of trainers & auditors
• Strong analytical and problem-solving skills
• Ability to read standard operating procedures and conduct hands on training of employees as needed

It’d be great if you also have:

• Associate of bachelor’s degree
• 2 years of experience in a leadership role with supervisory responsibilities
• At least 1-2 years’ experience as a quality auditor in a related industry experience
• Working knowledge of ISO Quality Management Systems

This job requires the ability to:

• Lift up to 25lbs frequently and up to 50lbs occasionally
• Sit and stand for extended periods of time, and work in an office, warehouse, or data center environment
• Safely walk, reach (including above your head), bend, climb, push, twist, squat, and kneel

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.