Lead Public Safety Officer

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 33,000 - 40,000; Full time

Job summary

Beth Israel Lahey Health in Cambridge, MA seeks a Protection Services Officer-In-Charge to lead shift operations, monitor incident response, and ensure department policy compliance.

You will supervise staff, coordinate duties, manage security reporting, and contribute to patient and staff safety while maintaining professional relations with hospital communities. This is a full-time rotating role with opportunities for growth.

Qualifications

• Associate's degree in criminal justice or security experience.
• Valid Massachusetts driver's license with clean record.
• Excellent interpersonal and communication skills.
• Ability to make quick, sound decisions in emergencies.
• Ability to pass CPR (First Responder) and CPI certifications.

Responsibilities

• Oversee officer-in-charge duties and staffing to maintain minimum coverage.
• Coordinate incident reports, approvals, and follow-up investigations.
• Direct shift operations and ensure compliance with department policies.
• Support staff development and performance evaluations.
• Maintain professional relations with patients, families, visitors and staff.

Skills

Interpersonal communication

Decision making under stress

Team coordination

Education

Associate's degree in criminal justice or security experience

Massachusetts driver's license (valid)

CPR certification (First Responder)

Job description

Cambridge, MA • Mount Auburn Hospital • Full-time • RotatingWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Protection Services Management Program is followed to ensure a safe and secure environment for patients, staff, and visitors. All shift activities are coordinated to ensure compliance with department policies: monitoring of officer response, documentation, and adequate staffing levels. Rapport is established with the hospital community, and they are encouraged to actively participate in the loss prevention program.Job Description:Principal Duties and Responsibilities1. Is responsible for all duties of Officer-in-Chargea. Maintains current work schedules to ensure minimum staffing levels.b. Monitors compliance to department reporting and quitting times,providing documentation of violations or deviations to the department standard.c. Participates in and ensures proper incident response, directsoperations, inspects documentation and initiates follow-up investigations.d. Assures quality of work (patrol procedures, report content, and deskduties), documenting unsatisfactory performance for review by departmentmanager.e. Uses sound judgment to determine a need for manager's intervention.f. Completes \"Summary of OIC Activity\" for each shift supervised.g. Oversees activities of the parking garage cashier to ensureproductivity and compliance with duties and responsibilities. Intervenes, ifnecessary, to ensure continuity of service. Documents and reports allirregularities.h. Assists with preparation of department payroll and associateddocumentation as needed.2. Assures cost effective operations.a. Monitors uniforms, radios, keys and other department equipment to ensurecompliance with department standards.b. Makes recommendations for utilization of department budget to maximizeefficiency.3. Coordinates all shift activities and operations.a. Inspects and approves all incident reports for content and form.b. Coordinates duty assignments, and provides support for delegatedfunctions, as evident by shift productivity.c. Reports safety hazards and recommends corrective action, as indicated byofficers documentation.4. Fosters commitment to professional advancement.a. Understands standards for protection officer and works with officersto ensure they are able to meet standards. Recommends corrective action toensure appropriate employee performance.b. Reports exceptional performance of duties by officers, as indicated, based on input from non-departmental sources and personal observations.c. Encourages officers to take advantage of all department-sponsored meetings, educational, and training sessions.d. Assists with preparation and presentation of performance evaluations.5. Ensures positive public relations demeanor.a. Maintains positive posture, polite, and respectful communications withpatients, families, visitors, and other employees as indicated by manager'sobservations.b. Communicates with officers, officers in charge, hospital supervisorypersonnel, employees, and the nursing supervisor to ensure smooth interactionand assistance as rendered, as required.c. Makes decisions, solves problems, and provides effective solutions toconflicts, to provide efficient service.Organizational Responsibilities1. Follows hospital and department policies with special attention to safety,dress, attendance and punctuality, and display of ID badge. Subscribes tohospital’s mission statement, code of ethics, and standards of conduct.2. Handles all work-related information in a confidential manner, as outlinedin Confidentiality Policy B.91. Recognizes and respects each patient’s right toprivacy, and understands that this is protected by statute. Understands thatlooking up patient information not needed for job duties is prohibited and isgrounds for immediate dismissal.3. Treats customers with courtesy and compassion and responds to requests ina timely manner.4. Works effectively with members of the team so that they meet constantlychanging needs and deliver care that is customer oriented and cost effective.5. Demonstrates initiative and creativity to continuously improve services,departmental and interdepartmental processes, and any other activities that affectquality.6. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult,geriatric) patients within an assigned area.7. Performs work responsibilities while staying in compliance with allapplicable laws, rules, and regulations. Understands and agrees to uphold theHospital Compliance Plan.*Development plan on record.Patient Safety1. When taking a telephone order, writes the order on the Doctor’s Orders, readsthe order back to the MD and document as a TORB.2. When taking a verbal order, repeats the order back to the MD prior toimplementing the order and documents as a VORB.3. Uses only accepted abbreviations when documenting in the medical record.4. Uses two unique patient identifiers prior to treatment or patient transport.5. Consistently uses sharps devices as designed to prevent injury.6. Complies with Isolation Guidelines; wears appropriate personal protectiveequipment as required by specific patient precautions.7. Consistently complies with CDC Handwashing Guidelines. Cleans handsbefore and after patient contact, or contact with patient environmentKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. Associate's degree in the criminal justice/law enforcement field or equivalent experiencein a security environment.2. Valid Massachusetts driver's license, with proven safe driving records in all weatherconditions.3. Good interpersonal and communication skills.4. Good decision-making ability in stressful/emergency situations.5. Ability to pass and maintain certification in CPR (first responder – C), and CPI (NonWORKING CONDITIONS1. Exposure to occasional dangers of assault, and hazards resulting from response to alarmsand other irregularities, including bomb threats, disasters, fire/alarms, etc., or violentbehavior of others.2. Exposure to outdoor temperatures and weather conditions at various timPay Range:$24.00 – $29.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: RotatingCategory: SecurityPay Range: $24.00 - $29.26FLSA: Non-ExemptReq ID: JR103424