Lead Public Safety Officer

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 33,000 - 40,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Protection Services professional to manage 24/7 security operations as Officer-in-Charge. You will coordinate staffing, ensure accurate incident reporting, and lead response to emergencies in a hospital setting.

The role requires a security-focused background, an Associate's degree or equivalent experience, and certifications such as CPR/CPI, with regular collaboration across departments to maintain safe, compliant operations.

Qualifications

• Associate's degree or equivalent experience in security.
• Valid Massachusetts driver’s license.
• Good interpersonal and communication skills.
• Strong decision-making in emergencies.
• CPR and CPI certification required.

Responsibilities

• Performs all duties of Officer-in-Charge and maintains staffing levels.
• Monitors compliance with reporting and attendance; documents deviations.
• Directs incident response, oversees investigations and desk operations.
• Oversees parking garage cashier activities and staff performance.
• Supports payroll preparation and related department documentation.

Skills

Interpersonal skills

Decision making

CPR certification

CPI certification

Valid driver's license

Education

Associate’s degree in criminal justice or security

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

The Protection Services Management Program is followed to ensure a safe and secure environment for patients, staff, and visitors. All shift activities are coordinated to ensure compliance with department policies: monitoring of officer response, documentation, and adequate staffing levels. Rapport is established with the hospital community, and they are encouraged to actively participate in the loss prevention program.

Job Description:

Principal Duties and Responsibilities

1. Is responsible for all duties of Officer-in-Charge a. Maintains current work schedules to ensure minimum staffing levels.
2. b. Monitors compliance to department reporting and quitting times, providing documentation of violations or deviations to the department standard.
3. c. Participates in and ensures proper incident response, directs operations, inspects documentation and initiates follow-up investigations.
4. d. Assures quality of work (patrol procedures, report content, and desk duties), documenting unsatisfactory performance for review by department manager.
5. e. Uses sound judgment to determine a need for manager’s intervention.
6. f. Completes “Summary of OIC Activity” for each shift supervised.
7. g. Oversees activities of the parking garage cashier to ensure productivity and compliance with duties and responsibilities. Intervenes, if necessary, to ensure continuity of service. Documents and reports all irregularities.
8. h. Assists with preparation of department payroll and associated documentation as needed.

1. Assures cost effective operations.
2. a. Monitors uniforms, radios, keys and other department equipment to ensure compliance with department standards.
3. b. Makes recommendations for utilization of department budget to maximize efficiency.

1. Coordinates all shift activities and operations.
2. a. Inspects and approves all incident reports for content and form.
3. b. Coordinates duty assignments, and provides support for delegated functions, as evident by shift productivity.
4. c. Reports safety hazards and recommends corrective action, as indicated by officers documentation.

1. Fosters commitment to professional advancement.
2. a. Understands standards for protection officer and works with officers to ensure they are able to meet standards. Recommends corrective action to ensure appropriate employee performance.
3. b. Reports exceptional performance of duties by officers, as indicated, based on input from non-departmental sources and personal observations.
4. c. Encourages officers to take advantage of all department-sponsored meetings, educational, and training sessions.
5. d. Assists with preparation and presentation of performance evaluations.

1. Ensures positive public relations demeanor.
2. a. Maintains positive posture, polite, and respectful communications with patients, families, visitors, and other employees as indicated by manager’s observations.
3. b. Communicates with officers, officers in charge, hospital supervisory personnel, employees, and the nursing supervisor to ensure smooth interaction and assistance as rendered, as required.
4. c. Makes decisions, solves problems, and provides effective solutions to conflicts, to provide efficient service.

Organizational Responsibilities

1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital’s mission statement, code of ethics, and standards of conduct.

2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy B.91. Recognizes and respects each patient’s right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and is grounds for immediate dismissal.

3. Treats customers with courtesy and compassion and responds to requests in a timely manner.

4. Works effectively with members of the team so that they meet constantly changing needs and deliver care that is customer oriented and cost effective.

5. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.

6. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area.

7. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the

Hospital Compliance Plan.

*Development plan on record.

Patient Safety

1. When taking a telephone order, writes the order on the Doctor’s Orders, reads the order back to the MD and document as a TORB.
2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB.
3. Uses only accepted abbreviations when documenting in the medical record.
4. Uses two unique patient identifiers prior to treatment or patient transport.
5. Consistently uses sharps devices as designed to prevent injury.
6. Complies with Isolation Guidelines; wears appropriate personal protective equipment as required by specific patient precautions.
7. Consistently complies with CDC Handwashing Guidelines. Cleans hands before and after patient contact, or contact with patient environment

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. Associate’s degree in the criminal justice/law enforcement field or equivalent experience in a security environment.
2. Valid Massachusetts driver’s license, with proven safe driving records in all weather conditions.
3. Good interpersonal and communication skills.
4. Good decision-making ability in stressful/emergency situations.
5. Ability to pass and maintain certification in CPR (first responder - C), and CPI (Non

WORKING CONDITIONS

1. Exposure to occasional dangers of assault, and hazards resulting from response to alarms and other irregularities, including bomb threats, disasters, fire/alarms, etc., or violent behavior of others.
2. Exposure to outdoor temperatures and weather conditions at various tim

Pay Range:

$24.00 - $29.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled