Lead Product Manager (Lending Digital Experience)

Achieve; Arizona; Hybrid; USD 190,000 - 220,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision with HSAs

Volunteer days

Wellness programs

Diversity and inclusion ERGs

Job summary

Achieve is seeking a Lead Product Manager of Digital Experience to own the end-to-end digital journey for all loan products. You will define the strategic vision and lead hands-on execution to build a modern, intelligent digital conversion funnel while bridging digital and sales-assisted experiences with AI.

You will lead cross-functional teams across engineering, design, data science, compliance, and marketing to deliver high‑quality products on time. A fintech background is highly valued.

Qualifications

• 6+ years of proven product management experience shipping consumer-facing digital products.
• Fintech, consumer lending, or financial services background is preferred.
• Experience building consumer-facing tools that integrate with complex internal/external systems.
• Experience integrating with AI technologies is preferred.
• Excellent written and verbal communication with structured documentation.
• Ability to define clear business outcomes and prioritize effectively.
• Strong leadership to influence without direct authority across stakeholders.
• CS degree or equivalent required.

Responsibilities

• Define Strategic Vision: Own the roadmap and long-term vision for the digital application experiences.
• Enhance Existing Experiences: Optimize the digital application flow to improve conversion rates and satisfaction.
• Converge Product Journeys: Unify experiences across loan products for a cohesive interaction set.
• Innovate Cross‑Sell Functionality: Design and test AI-enabled cross-sell capabilities in the digital flow.
• Harmonize Omnichannel Sales: Collaborate with phone sales and operations for seamless self-serve and assisted experiences.
• Pioneer AI Integration: Architect interfaces with internal and external AI agents to support automation.
• Lead Cross‑Functional Execution: Partner with engineering, design, data science, compliance, and marketing to ship quality products on time.

Skills

Product management

Data-driven decisions

Cross-functional leadership

Communication

Ownership

Analytical thinking

Education

CS degree or equivalent

Job description

We are seeking a strategic and execution-oriented Lead Product Manager of Digital Experience to own the end-to-end digital journey for all of our loan products.

In this role, you will be the driving force behind our digital applications. You will define the strategic vision and lead the hands‑on execution required to build a seamless, modern, and intelligent digital conversion funnel. In addition, you will define and implement the “hybrid sales model” for our lending business - to bridge the gap between pure digital and sales‑assisted consumer experiences, using AI to combine the best of both.

Achieve embraces a product‑led growth approach to our business, and we are looking for a senior product leader to create and execute on the vision for the future of digital lending experiences.

What you’ll do

• Define Strategic Vision: Own the roadmap and long‑term vision for our digital application experiences.
• Enhance Existing Experiences: Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction.
• Converge Product Journeys: Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers.
• Innovate Cross‑Sell Functionality: Design, test, and launch intelligent cross‑sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application.
• Harmonize Omnichannel Sales: Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self‑serve digital tools and human assistance without losing context or progress.
• Pioneer AI Integration: Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next‑generation automated interactions.
• Lead Cross‑Functional Execution: Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high‑quality products on time.

What you’ll bring

• Experience: A minimum of 6 years of proven product management experience, successfully shipping and scaling consumer‑facing digital products.
• Industry Knowledge: Background in fintech, consumer lending, or financial services is highly preferred, with a strong understanding of best‑in‑class financial consumer experiences.
• Technical Acumen: Demonstrated experience building consumer‑facing tools that integrate with complex internal and external systems. Experience integrating with AI technologies is preferred.
• Communication and Documentation: Exceptional written and verbal communication skills, with a structured and rigorous thought process, leading to effective documentation for both technical and non‑technical audiences.
• Ownership of Success: Ability to drive success through definition of clear business outcomes, quick product iteration, and efficient prioritization.
• Analytical Rigor: Exceptional ability to leverage data to drive product decisions, identify friction points in a conversion funnel, and measure the success of new features.
• Leadership: Strong executive presence with the ability to influence without direct authority, aligning diverse stakeholders around a unified product vision.
• Education: CS degree or equivalent.

All your information will be kept confidential according to EEO guidelines.

Benefits

• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, physical and mental health wellness programs
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

We are proudly offering hybrid options in the San Mateo, CA and Phoenix, AZ metro market. In other locations throughout the country, we offer work from home.

Salary Range: $190,000 - $220,000 + bonus + benefits.

This information represents the expected salary range for this role. Should we decide to make an offer for employment, we’ll consider your location, experience, and other job‑related factors.

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