Lead Process Owner

Georgia Power Company; Atlanta (GA); Híbrido; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Southern Company Services seeks a Lead Process Owner in Atlanta, GA, to drive governance and continuous improvement across device lifecycle and related financial controls. This hybrid role requires coordinating with IT, Procurement, and Finance to deliver measurable business value through AI-enabled optimization.

You will lead projects from planning to implementation, establish dashboards, and mentor team members in IT processes and best practices, with occasional travel to vendor conferences.

Formación

• Bachelor's degree or equivalent experience in MIS or related field.
• 2+ years budgeting and financial analysis experience.
• 2+ years implementing/improving processes for operational efficiency.
• 2+ years leading projects or cross-functional initiatives.
• Experience with project management tools (e.g., JIRA) preferred.
• Ability to manage cross-project dependencies and risks.

Responsabilidades

• Develop enterprise-wide vision and objectives for end-to-end asset management processes.
• Establish, enhance, and document lifecycle processes for devices with standards and governance.
• Oversee procurement, billing, invoice reconciliation, and related financial controls.
• Provide day-to-day direction, coaching, and priority setting to the team.
• Mentor team on IT processes, continuous learning, and improvement.
• Lead projects from planning through implementation with milestones and stakeholders.
• Manage risks, issues, dependencies, and communications for accountability.
• Ensure projects transition to steady-state operations with documented processes and metrics.
• Maintain portfolio-wide coordination and escalation to align initiatives.
• Define metrics and report outcomes from AI, automation, analytics, and improvements.
• Develop dashboards, reports, and analytics to identify trends and opportunities.
• Establish governance for AI-enabled process changes and ownership.
• Collaborate with IT, vendors, Finance, Procurement, and stakeholders to align strategy and remove blockers.
• Participate in budgeting, monthly accounting reviews, and financial analysis.
• Travel occasionally for internal meetings and vendor conferences.

Conocimientos

Project leadership

PM tools

Asset lifecycle

Microsoft Office

Power BI

AI/Automation

Process improvement

Data management

ITIL/ITSM

Communication skills

Educación

Bachelor's degree in MIS or related field

Asset lifecycle management experience

Herramientas

JIRA

Asset management software

Descripción del empleo

Lead Process Owner

Atlanta, GA

JOB SUMMARY:

As a member of the Workplace Enablement team, the Lead Process Owner role is responsible for providing day-to-day work direction, strengthening process governance, and driving continuous improvement across mobile device, PC lifecycle, asset management, and invoice reconciliation processes. The role leads operational improvement initiatives from planning through implementation, including scope definition, stakeholder coordination, timeline management, risk tracking, status reporting, and transition to steady-state operations. This position uses automation, AI-enabled process optimization, data analytics, and cost analysis to reduce manual effort, improve data accuracy, strengthen controls, optimize spend, and deliver measurable business value aligned with overall IT strategy.

This is a hybrid position based in Atlanta, GA, requiring employees to work from the 241 Ralph McGill Blvd, Atlanta,GA office at least three days per week.

Key Responsibilities

• Develop and document enterprise-wide vision, strategy, and objectives for end-to-end asset management processes
• Establish, enhance, and communicate lifecycle processes for mobile and PC devices, including process flow diagrams, standards, and documentation
• Manage methodologies and oversight for procurement, billing, invoice reconciliation, and related financial controls for materials and services
• Provide day-to-day work direction, coaching, prioritization support, and process guidance to team members
• Mentor team members on IT processes, best practices, continuous learning, and continuous improvement
• Lead assigned projects and operational initiatives from planning through implementation, including scope, timelines, milestones, deliverables, stakeholder coordination, and implementation planning
• Manage project risks, issues, dependencies, decisions, action items, and communication routines to support accountability and timely execution
• Ensure completed projects transition effectively into steady-state operations with documented processes, ownership, controls, training, and performance measures
• Maintain a portfolio-wide view of team initiatives, providing coordination, insight, and escalation support to promote alignment, manage dependencies, and achieve business outcomes
• Define baseline metrics and report measurable outcomes from AI, automation, analytics, and process improvement initiatives, including time saved, cost avoided, cycle time improvement, error reduction, data accuracy, compliance improvement, and operational efficiency
• Develop or enhance dashboards, reports, analytics models, and performance measures to identify trends, risks, process gaps, cost drivers, and improvement opportunities
• Establish governance practices for AI-supported and automated process changes, including validation steps, documented controls, ownership, adoption support, and responsible use practices
• Collaborate with IT groups, vendors, Finance, Procurement, and business stakeholders to communicate strategy, gather feedback, remove blockers, align priorities, and drive successful outcomes
• Participate in budgeting, monthly accounting reviews, audits, financial analysis, and metrics related to hardware assets and invoice reconciliation
• Maintain vendor relationships, influence service roadmaps, benchmark processes against best-in-class operators, and identify opportunities to improve service delivery, governance, and cost performance
• Occasional travel for internal meetings and vendor conferences

Technical Skills Required

• Experience leading projects or operational initiatives, including project planning, stakeholder coordination, risk and issue management, status reporting, and delivery of measurable outcomes
• Experience using project management tools, methodology, or structured work management practices to manage deliverables, timelines, dependencies, and communications
• Experience in managing technology assets and asset lifecycle management
• Proficiency with the Microsoft Office suite, including Word, Excel, and PowerPoint
• Experience working with data analytic tools, with major focus on Power BI
• Experience identifying and applying AI-assisted tools, automation, or analytics capabilities to improve business processes, reporting accuracy, workflow efficiency, data quality, and operational decision-making
• Experience in process improvement methodologies and tools
• Strong diagnostic, troubleshooting, analysis, and problem-solving skills
• Proficient in data management and reconciliation skills
• Knowledge of ITIL or other IT Service Management frameworks
• Excellent written and verbal communication skills

Education and Experience Requirements

• Bachelor's degree in management information systems, or a related field is preferred. Equivalent experience managing IT asset lifecycle processes will be considered.
• Minimum of two years’ experience managing budgets and conducting financial analyses.
• Minimum of two years’ experience in implementing and improving processes that enhance operational efficiency and drive continuous improvement initiatives
• Minimum of two years' experience leading projects, process improvement efforts, operational initiatives, or cross-functional workstreams
• Experience managing project scope, timelines, action items, stakeholder communications, risks, and implementation plans using a project management tool; JIRA experience is preferred, but not required
• Experience maintaining a comprehensive view of team initiatives, identifying cross-project dependencies and risks, and providing coordination and decision-support to initiative owners and leadership.
• Experience using automation, analytics, or AI-assisted capabilities to deliver measurable improvements in process efficiency, data accuracy, cost reduction, compliance, or service delivery
• Project management training or certification is preferred, but not required

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net‑zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well‑being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well‑being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 22270

Job Schedule: Full time

Company: Southern Company Services