Lead Process Manager - Supply Chain Operations (Sortation Centers)

Target; United States; Hybrid; USD 95,000 - 171,000; Full time

Benefits offered by this job

Remote or Hybrid work arrangements

Benefits eligibility

Job summary

Target is seeking a Lead Process Manager – Sort Centers in Supply Chain Operations to identify losses and drive measurable improvements. You will combine analytical rigor with hands‑on process changes across multiple facilities to reduce waste and improve productivity.

You will collaborate with building leaders and HQ partners, using time studies, root‑cause analysis, and structured problem solving to deliver sustainable performance gains while balancing safety and quality metrics.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of Parcel, Last Mile, and/or Sortation Center operations experience.
• Experience using process observation, time analysis, work sampling, cycle time data to quantify performance loss.
• Ability to decompose performance gaps into measurable drivers and identify root causes.
• Proficiency with Continuous Improvement tools and structured problem solving.

Responsibilities

• Identify material operational losses and design data‑driven improvements.
• Lead cross‑functional teams to deploy Standard Work and process changes.
• Conduct time studies and root‑cause analyses to validate improvements.
• Develop hypotheses and run pilots to test operational changes at scale.
• Collaborate with HQ and field leaders to balance Safety, Quality, Delivery, Productivity and Cost.

Skills

Analytical thinking

Structured problem solving

Cross-functional collaboration

Project management

Education

Bachelor’s degree or equivalent experience

Tools

8‑step problem solving

Kaizen

Value Stream Mapping

Standardized Work

Visual Management

Root cause analysis

Waste identification

Job description

Pay Range

The pay range is $95,000.00 - $171,000.00. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.

• Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Find competitive benefits from financial and education to well‑being and beyond at https://corporate.target.com/careers/benefits.

About us

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target Global Supply Chain and Logistics is evolving at an incredible pace. We are constantly reimagining how we get the right product to the right guest even better, faster and more cost effectively than before. We are becoming more intelligent, automated and algorithmic in our decision‑making, so that no matter how guests shop—in stores or on Target.com—we deliver the convenience and immediate gratification they demand and deserve. We are on a mission to win decisively over any competitor, with a seamless and superior guest service experience unlike any they can offer. Our teams work with the agility our mission requires, and we constantly come together to implement new processes in record time. So we’re looking for exceptional people who are proactive, creative, independent, innovative, risk‑savvy and comfortable working in varying degrees of ambiguity.

Are you a critical thinker who seeks the root cause and can analyze both qualitatively and quantitatively? Are you a creative problem‑solver who simplifies problems, quickly identifies solutions, commits to a plan and then positively influences others to execute it? If so, you will have success on one of our dynamic teams.

Role Overview

As a Lead Process Manager – Sort Centers in Supply Chain Operations, you will act as a performance and process improvement leader responsible for identifying material operational losses, establishing the conditions causing those losses, and designing, testing, and scaling process improvements that produce measurable and sustained business results. You will combine deep operational knowledge with quantitative analysis, direct observation, structured root‑cause problem solving, process improvement, and experimentation to translate performance gaps into validated changes to work methods, flow, staffing, standard work, and operating routines. A key focus of this role will be identifying and delivering process improvement opportunities that reduce operating costs, eliminate waste, and improve productivity while maintaining the appropriate balance across Safety, Quality, Delivery, Productivity, and Capacity.

• You will leverage Continuous Improvement tools and direct observation of operations— including time studies, process observations, waste identification, root cause analysis, Value Stream Mapping, and Standardized Work, Engineered Labor Standards (ELS)/Productivity Performance insights, and Field leader insights—to understand current‑state performance, identify process gaps and non‑value‑added activity, quantify improvement opportunities, and develop sustainable solutions.
• You will mentor, influence, teach, and train leaders and business partners to ensure the successful deployment and sustainment of Standard Work while ensuring balanced process development and execution across top‑line metrics.
• You will use data and structured problem‑solving methodologies to move from problem identification through root cause, countermeasure development, implementation, and validation of results.
• In partnership with building leaders and HQ business partners, you will use performance data, operational observation, process segmentation, and loss analysis to identify and prioritize the largest sources of performance loss across process paths, sites, shifts, and operating conditions.
• You will develop and test causal hypotheses using data, direct observation, process evidence, and structured problem‑solving methods, distinguishing contributing conditions from validated root causes.
• You will design and execute controlled process experiments and pilots with defined hypotheses, baseline conditions, success criteria, failure criteria, data requirements, and sustainment measures. This includes establishing current‑state baselines, decomposing aggregate performance gaps into measurable loss categories, identifying and initiating countermeasures, and measuring results to ensure improvements deliver intended and sustainable business outcomes.
• You will also collaborate as a thought partner with HQ business partners and field leaders to address business constraints such as safety trends, productivity performance, capacity, store presentation, cost pressures, and future technology and process requirements.
• You will help translate operational insights into scalable solutions and use learnings from the field to influence broader process design and Continuous Improvement strategies.

About You

• •Bachelor’s degree or equivalent experience
• •3+ years of experience in Parcel, Last Mile, and/or Sortation Center operations; direct field operations experience strongly preferred
• •Experience using process observation, elemental time analysis, work sampling, cycle time data, and related techniques to understand current state performance and quantify process loss
• •Demonstrated ability to decompose a performance gap into measurable drivers and isolate the point of occurrence
• •Demonstrated ability to develop and validate causal hypotheses using quantitative analysis and direct observation
• •Demonstrated proficiency in structured problem‑solving and Continuous Improvement tools, including 8‑step problem solving, Kaizen, Value Stream Mapping, Standardized Work, Visual Management, root cause analysis, and waste identification
• •Experience designing and executing process experiments or pilots with measurable success criteria
• •Demonstrated ability to analyze process performance and variation using descriptive statistics, segmentation, Pareto analysis, distributions, trend analysis, correlation where appropriate, and before/after performance comparisons
• •Experience with performance metrics and process improvement, including balancing improvements across Safety, Quality, Delivery, Productivity, Capacity, and Cost
• •Project management skills including scoping, problem statements, goal definition, benefit identification, implementation planning, and timeline management
• •Ability to collaborate and build strong relationships with partners across various teams and as part of cross‑functional teams
• •Change agent with proven ability to influence others and advocate for change where needed
• •Excellent interpersonal communication, time management, presentation, and organizational skills with the ability to handle changing priorities and use good judgment in stressful situations
• •Able to access all areas of the DC and Sort Center, including mezzanine platforms
• •Enjoys detailed work and communicating updates to various levels of leaders
• •Must be located within commuting distance of select Target Sortation Centers (Atlanta, Philadelphia, Detroit, Chicago, Houston, Dallas, Austin, Denver, Minneapolis)
• •Ability to travel approximately 40-50% of the time and/or office within a Sortation Center up to 4 days a week

Desired Competencies and Characteristics

• •Analytical Rigor: Does not accept the first plausible explanation; follows evidence to the causal mechanism.
• •Systems Thinking: Understands upstream/downstream consequences and avoids optimizing one metric at the expense of total‑system performance.
• •Experimental Mindset: Frames assumptions as hypotheses, defines evidence before testing and is willing to stop or revise solutions that data do not support.
• •Lean Six Sigma Green Belt or demonstrated equivalent capability.
• •Experience with DMAIC/A3/8‑step structured problem solving.
• •Experience analyzing high‑volume transactional or operational data.
• •Exposure to work measurement, labor standards or engineered labor‑management systems.
• •Experience scaling a proven process change across multiple facilities.

Remote or Hybrid work arrangements

This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs. A Remote work arrangement means the team member works full‑time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_E

Disability Accommodations

Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed through this channel.

Application deadline

Application deadline is : 11/09/2026

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.