Lead Phlebotomy Technician

Cleveland Clinic; Cleveland (OH); On-site; USD 26,000 - 40,000; Full time

Job summary

Cleveland Clinic in Cleveland, OH seeks a compassionate caregiver/phlebotomist to join our patient-centered team. You will collect blood samples, interpret orders, and ensure accurate specimen handling in a fast-paced clinical setting.

Responsibilities include patient instruction, managing sample processing, coordinating training, and supporting safety standards while delivering outstanding customer service to patients and staff.

Qualifications

• High School Diploma or GED required.
• Two years of clinical laboratory experience.
• Proficiency in infant and pediatric phlebotomy.
• Demonstrated leadership and training experience.

Responsibilities

• Handle internal and external customer service issues and follow up.
• Communicate procedural changes to staff involved in healthcare delivery.
• In the absence of supervisor, act as point person for resolution of issues.
• Collect blood samples via venipuncture or capillary puncture.
• Interpret physician orders for sample collection.
• Instruct patients on proper specimen collection techniques.
• Process specimens and enter results for tests referred to reference laboratories.
• Deliver samples to Laboratory Accession Area for processing.
• Ensure safety and attend to patients who faint or become ill.
• Coordinate orientation and training schedules.
• Assist in training phlebotomy students and new employees.
• Participate in in-services and continuing education programs.
• Attend workshops and lectures to stay current on procedures.
• Maintain inventory for Laboratory stock and Outpatient Drawing Areas.

Skills

Clinical laboratory experience

Phlebotomy technique (infant/pediatric

Leadership & training

Communication

Education

High School Diploma/GED

Associate’s Degree (preferred)

Phlebotomy Certification (preferred)

Job description

A caregiver who excels in this role will:

• Handle internal and external customer service issues/concerns and initiate any necessary follow-up.
• Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare.
• In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner.
• Collect blood samples from all patients using venipuncture or capillary puncture techniques.
• Interpret physician orders for sample collection.
• Instruct patients in the proper technique for collecting various specimens.
• Process specimens and enter results for tests referred to reference laboratories.
• Deliver all samples collected to the Laboratory Accession Area for processing.
• Ensure safety and attend to any patient who faints or becomes ill.
• Coordinate orientation and training schedules.
• Assist Supervisor/Team Leader to ensure section is in compliance with accrediting and regulatory agency standards and safety guidelines.
• Assist in the training of Phlebotomy students and the orientation of new employees.
• Participate in and/or conduct in-services and continuing education programs.
• Attend workshops, seminars and lectures to keep current on new procedures and equipment.
• Maintain inventory system for Laboratory stock and Outpatient Drawing Areas.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Two years of experience in a clinical laboratory
• Proficiency in infant and pediatric phlebotomy
• Demonstrated leadership and training experience

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• Phlebotomy Certification
• Fosters collaboration

Physical Requirements:

• Light lifting and carrying, under 15 lbs.
• Use of fingers and both hands required.
• Walking, standing and bending.
• Ability for rapid mental and muscular coordination simultaneously.
• Ability to differentiate color, hue, saturation and tones.
• Must have depth perception.
• Ability to communicate and exchange accurate information. In some positions, this includes receiving and recording information from patients at their bedside.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $19.25

Maximum hourly: $29.30

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).