Lead Phlebotomist | Western Psychiatric Hospital

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC is seeking a Phlebotomy Technician to join our team. Under supervision, you will collect, label, and process specimens, ensuring accuracy and timeliness in a busy hospital setting.

You will maintain infection prevention standards, support administrative tasks, and mentor new staff while engaging with patients and healthcare teams.

Qualifications

• High School diploma or equivalent required.
• Phlebotomy or Medical Assistant certification preferred.
• Proficiency in phlebotomy and laboratory procedures.

Responsibilities

• Collect, label, process, and package specimens accurately and on time.
• Maintain clean, stocked, and organized work areas.
• Provide professional service to patients, clients, and staff.
• Verify orders and required information; escalate concerns as needed.
• Lead and mentor new staff; support team initiatives.

Skills

Phlebotomy

Medical terminology

Customer service

Prioritization

Communication

Education

High School diploma or equivalent

Phlebotomy or Medical Assistant certification

Tools

Laboratory information system

Billing/Orders verification

Job description

Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times.

Responsibilities:

Compliance & Quality

• Follow all policies, procedures, safety, and infection prevention standards; report issues promptly
• Maintain proficiency in phlebotomy and laboratory procedures

Specimen Handling

• Collect, label, process, and package specimens accurately and on time
• Investigate and document specimen-related issues

Communication

• Provide professional service to patients, clients, and staff
• Verify orders, billing, and required information; elevate concerns as needed

Administrative Support

• Complete clerical tasks and required documentation/logs

Operations & Team Support

• Manage phlebotomy schedules and ensure adequate staffing levels
• Prioritize/delegate tasks and support team initiatives
• Maintain clean, stocked, and organized work areas

Leadership & Training

• Demonstrate strong leadership skills
• Train and mentor new staff as assigned
• High School diploma or equivalent
• Certification from an accredited Phlebotomy or Medical Assistant program is preferred.
• Minimum 2 years experience, looking for 3-4 years experience.
• Medical terminology knowledge and laboratory information system experience is preferred.
• Must have the ability to establish work priorities and handle several procedures simultaneously.
• Must interact with other departments.

Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran