Lead Phlebotomist - UPMC Carlisle

UPMC; Carlisle (Cumberland County); On-site; USD 35,000 - 55,000; Full time

Job summary

UPMC seeks a skilled phlebotomist to join our laboratory team in Carlisle. The role involves collecting and processing specimens, accurately labeling samples, and ensuring patient safety and data integrity.

You will train and mentor new staff, maintain documentation, and collaborate with clinicians and other departments to support high-quality patient care. The ideal candidate has at least two years in a phlebotomy or related role, strong medical terminology knowledge, and experience with

Qualifications

• High School diploma or equivalent is required or preferred.
• Minimum 2 years experience in a related role.
• Medical terminology knowledge and laboratory information system experience are preferred.
• Ability to set work priorities and handle multiple procedures concurrently.
• Ability to interact with multiple departments and staff.

Responsibilities

• Read and comply with organizational policies and procedures.
• Collect specimens in a timely manner following established protocols.
• Verify patient identity and accurately label specimens.
• Communicate with clients, patients, and coworkers in a courteous manner.
• Call clients to confirm handwritten orders and gather billing/DX information as needed.
• Participate in teams and projects and perform other duties as assigned.
• Perform basic clerical duties such as filing, data entry, and mail preparation.
• Delegate priorities to staff and manage non-urgent tasks as needed.
• Maintain a clean, stocked, and organized work area; manage lab coat cleaning.
• Interact with customers professionally; respond to inquiries promptly.
• Train, mentor, and orient new employees as assigned.
• Complete required documentation and logs.
• Process and package specimens per testing specifications and document issues promptly.
• Ensure dress code, policy, and safety compliance and report violations.

Skills

Phlebotomy

Medical terminology

Customer service

Education

High School diploma or equivalent

Phlebotomy certification

Medical Assistant program

Tools

Laboratory information system

Job description

Purpose

Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times.

Responsibilities

• Reads, understands and complies with organizational and departmental policies, procedures and protocols.
• Collects specimens in a timely manner and according to established procedures.
• Follows positive patient ID policy to accurately collect and label specimens.
• Communicates appropriately with clients, patients, and coworkers. Remains polite and courteous at all times. Communicates all unresolved problems immediately to supervisor.
• Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed
• Participates on teams and special projects. Performs other duties as assigned.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc.
• Delegates phlebotomy priorities and other non-urgent tasks to staff as needed
• Keeps work area clean and neat. This includes waste disposal, stocking of supplies, management of lab coat cleaning.
• Interacts with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner.
• Trains, mentors, and orients new employees as assigned.
• Completes all required documentation and statistical logs as required.
• Processes and/or packages specimens according to testing specifications. Investigates problems and documents occurrences appropriately in a timely manner
• Assists and works with staff to ensure compliance with dress codes, policies and safety regulations. Immediately reports any violations to supervisor.
• High School diploma or equivalent Certification from an accredited Phlebotomy or Medical Assistant program is preferred.
• Minimum 2 years experience.
• Medical terminology knowledge and laboratory information system experience is preferred.
• Must have the ability to establish work priorities and handle several procedures simultaneously.
• Must interact with other departments.

Licensure, Certifications, and Clearances

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran