Lead Phlebotomist Outreach

Rhode Island Hospital; United States; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Rhode Island Hospital is seeking a Phlebotomy Supervisor to oversee daily phlebotomy operations, scheduling and staff training. The role includes managing registration, test orders, specimen tracking and documentation in a fast-paced hospital setting.

Responsibilities also cover payroll-related recordkeeping, overtime monitoring and ensuring compliance with department policies. Strong leadership and communication with physicians and care teams are essential.

Qualifications

• Experience supervising phlebotomy staff and workflow.
• Ability to coordinate test orders, registration and specimen processing.
• Familiarity with payroll recordkeeping and attendance tracking.

Responsabilités

• Oversee phlebotomy operations, scheduling and training.
• Coordinate registration, test orders and specimen tracking.
• Monitor timekeeping, payroll records and department attendance.
• Liaise with physicians and clinical staff to resolve issues.
• Ensure compliance with policies and documentation standards.

Connaissances

Phlebotomy

Leadership

Staff training

Payroll processing

Scheduling

Outils

Kronos

Workbrain

Document Imaging

Description du poste

SUMMARY:

Under the general supervision of the Under general supervision of the Pathology Manager or, Phlebotomy Supervisor performs a variety of activities, including phlebotomy procedures, registration, test orders, specimen tracking and processing, overseeing, scheduling, assigning and training phlebotomists, as well as performing clerical and secretarial functions in support of the department. All functions are carried out in consideration of the aging processes, human development stages, cultural patterns, and patient choice in each step of the care process.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens. Patient Registration including Patient Identification and verification, Patient Look-up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes, ordering provider following established policies and procedures for patient identification and verification, registration, test orders, medical necessity, and document scanning.Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning. Performs related clerical activities such as medical necessity follow-up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion. Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment. May contact additional patient information to complete patient records.Monitors Workbrain for phlebotomists. Reviews Kronos reports with manager to monitor overtime and badging patterns. Reviews timekeeping records for time entry, hours worked and attendance on a regular basis. Reports incidents of missing start or end times, and consistent early/late badging. Under the direction of the Outreach Manager monitors attendance. Records unscheduled absences and tardiness.Ensures staff follows the department call out protocol. Reports any issues to manager for follow up.Works with manager to ensure accuracy and completeness of all payroll records. Submits payroll for approval by manager. Reviews and processes mileage and other expenses for the phlebotomy team for sign off by manager.Monitors Document Imaging. Checks to see that required documents are scanned properly. Makes necessary corrections and updates files. Routinely reviews issues with staff members. Retrains as necessary.Works cooperatively with Customer Service to conduct random audits. Attends meetings pertaining to Document Imaging as requested.Monitors RQI. Reviews phlebotomists work lists to ensure they are making corrections and clearing work lists on a timely basis. Makes necessary corrections in RQI. Reports system issues and chronic problems to manager. Attends meetings pertaining to RQI as requested.Tracks errors, notifies, and provides constructive feedback to staff. Works cooperatively with manager to coach and retrain as necessary.Acts as liaison with physicians, VNA's and their staff to answer inquiries and resolve problems related to the Patient Service Centers (PSC's) Home Draw Department and phlebotomists. Regularly assists with phlebotomy of patients and performs duties of phlebotomist. Understands and adheres to all policies and procedures included in but not limited to the Phlebotomy and Administrative manuals. May make rounds on clinical unit to assure all samples were obtained and to trouble shoot problems such as locating missing samples; draws blood samples missed or those Phlebotomist had difficulty obtaining.Performs coagulation tests such as bleeding times. May perform certain waived laboratory tests (as defined by the clinical Laboratory Improvement Act and Rhode Island State Licensure). Such testing may include dipstick or tablet urinalysis, fecal occult blood, visual color comparison analysis for ovulation or pregnancy, blood glucose using glucose monitoring devices, blood cholesterol test and the like.Participates in the interviewing and selection of phlebotomists and provides input into their performance evaluations. Trains new phlebotomists, and medical technologist students in areas of performance standards, hospital and departmental policies and procedures, customer service, patient identification and verification, registration, test orders, specimen requirements, venipuncture, fingerstick techniques, specimen processing and tracking, specimen re