Lead, Pharmacy Technician

ChenMed; Mechanicsville (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

ChenMed is seeking a Lead, Pharmacy Technician to oversee the medication dispensing workflow across markets. You will guide Pharmacy/Med Techs, ensure compliance with laws and ChenMed policies, and work with Center Managers to maintain efficient dispensing operations.

You will participate in recruiting, train staff, and collaborate with Market leadership to balance staffing while supporting Adherence/HEDIS initiatives location-wide. Travel may be required.

Qualifications

• 3+ years as a pharmacy technician in a retail or mail order setting
• Experience leading pharmacy tech team or projects preferred
• State registration as Pharmacy Technician required by law
• Driver's license required for local travel
• Spoken English fluency and professional communication required

Responsibilities

• Participates in processes to improve Medication Adherence in our Centers.
• Aids in implementing pharmacy objectives with market leadership and ChenMed COE.
• Participates in recruitment, screening and interviewing Pharmacy/Med Techs.
• Oversees Pharmacy/Med Techs with Center Manager and supervisors.
• Trains staff on dispensing and adherence processes.
• Meets with Techs weekly to support Adherence/HEDIS program.
• Balancing staffing with Market Clinical Manager for coverage.
• Reviews medication incident reports and suggests improvements.
• Escalates issues to market leadership with recommended solutions.
• Provides feedback to improve performance of Med/Pharm Techs.

Skills

Dispensing

Leadership

Pharmacy ops

Compliance

Communication

Training

MS Office

Documentation

Education

High school diploma

Associate/Bachelor in related field preferred

Pharmacy Technician State Registration

PTCB certification preferred

BLS desirable

Tools

MS Office

Pharmacy software

Data entry systems

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Lead, Pharmacy Technician is responsible for monitoring and prioritizing the medication dispensing workflow at the market level for all Medication and Pharmacy Technicians. In accordance with state and federal regulations, the incumbent in this role assists the Medication/Pharmacy Techs as well as, physicians and clinicians in the performance of dispensing functions under the Physician Dispensing protocol while adhering to company policies and procedures. He/She facilitates the implementation of policies and procedures and ensures compliance with quality standards. The Lead, Pharmacy Technician ensures that Medication/Pharmacy Technicians have the resources and training necessary to perform their jobs effectively.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Participates in and assists with implementing processes that improve Medication Adherence in our Centers.
• Aids in the implementation of pharmacy objectives as determined by market leadership in partnership with the corporate Medication COE team.
• Takes part in the employment cycle of Pharmacy/Medication Techs by participating in the recruitment process, screening of candidates and interviews.
• Provides day-to-day oversight of Pharmacy/ Medication Techs led by the Care Supervisors in partnership with the Center Manager.
• Trains new and existing personnel on medication dispensing and medication adherence processes.
• Meets with Med/Pharm Techs on a weekly basis or as needed to ensure a successful and efficient Medication Adherence/HEDIS Part D program.
• Collaborates with the Market Clinical Manager to balance Pharm/Med Tech staffing across the market to ensure adequate coverage.
• Reviews medication incident reports and identifies opportunities for improvement to prevent future errors.
• Escalates significant issues to the attention of market leadership with recommendations for solutions while maintaining open communication with Medication COE for additional support, tools and resources.
• Collaborates with market leadership to support the growth and development of Med/Pharm Techs by providing continual feedback regarding performance.

Other responsibilities may include:

• Participates in quality self-assessments. Participates in the development of action plans for identified areas of opportunity.
• Meets with Medication COE, HEDIS and Clinical Operations/Quality on a monthly basis or as needed to report feedback.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledgeable and trained on all medication dispensing processes under the Physician Dispensing protocol in accordance with state and federal regulations
• Knowledge of ChenMed, JenCare and or Dedicated Senior Medical Centers products, services, standards, policies and procedures
• Ability to maintain a high level of confidentiality
• Excellent planning and time management skills
• Ability to work independently and collaboratively
• Ability to communicate and work well with providers, patients and other team members in a professional manner
• Great interpersonal, problem-solving and customer service skills
• Excellent verbal and written communication skills
• Detail-oriented with excellent documentation skills
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally 80% of the time; regionally and nationwide (up to 20%) to assigned markets for training, med dispensing support and periodic check-ins
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required
• Associate and/or Bachelor degree in a related field preferred
• Pharmacy Technician State Registration required (based on state laws)
• A minimum of 3 years of work experience as a pharmacy technician in a retail or mail order setting required
• A minimum of 1 year of work experience as a medication/pharmacy technician at a Chenmed company center preferred
• This position requires possession and maintenance of a current, valid Driver’s License
• PTCB certification preferred
• BLS for Healthcare Providers desired
• Experience leading and developing team members or leading and supporting successful projects

PAY RANGE:

$18.5 - $26.45 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

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