Lead Pharmacy Tech: Mail Order & Call Center

Beth Israel Deaconess Medical Center, Inc.; Westwood (KY); On-site; USD 45,000 - 61,000; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. is seeking a Shared Services Pharm Tech Lead to supervise a team handling pharmacy billing, data entry, and call center operations.

You will oversee daily workflows, ensure high-quality service to patients and providers, and collaborate with pharmacy management on improvements. The role includes HR activities, scheduling, training, and process optimization across centralized pharmacy services, with up to 10% involvement in ambulatory initiatives.

Qualifications

• High School diploma or GED is required.
• Bachelor's degree preferred.
• License Mass Registered Pharmacy Tech required.
• 3-5 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Oversees daily operations and assists a team that answers, screens and processes a high volume of calls in a professional manner.
• Utilizes phone scripts and guidelines for triaging calls.
• Maintains patient profiles and enters new prescriptions into profiles.
• Contacts insurance for benefit investigation/coverage eligibility.
• Coordinates approvals with the pharmacy for fulfillment.
• Generates, analyzes and reports call center data to optimize operations.
• Provides training to develop customer service and problem-solving skills.
• Participates in quality projects including service excellence, patient satisfaction surveys, and tools for appointment access.

Skills

Leadership

Customer service

Call center

Data entry

Pharmacy experience

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Computer literacy

Job description

Beth Israel Deaconess Medical Center, Inc. is seeking a Shared Services Pharm Tech Lead to supervise a team handling pharmacy billing, data entry, and call center operations.

You will oversee daily workflows, ensure high-quality service to patients and providers, and collaborate with pharmacy management on improvements. The role includes HR activities, scheduling, training, and process optimization across centralized pharmacy services, with up to 10% involvement in ambulatory initiatives.