Lead People Analytics Partner

United States Digital Space LLC; Boston (MA); On-site; USD 120,000 - 190,000; Full time

Job summary

Klaviyos in Boston is hiring a Lead People Analytics Partner to ensure data-driven decisions drive top performance and retention. You will partner with HRBPs, TA, and business leaders to turn insights into actions that shape strategy and culture.

You'll build dashboards and self-serve tools, enabling stakeholders to access 80% of insights independently, while exploring high-impact hunches and deep dives to inform leadership decisions.

Qualifications

• 8+ years in people analytics or related analytics function.
• Ability to draft people data narratives to drive conversation and influence at the senior leadership level.
• Strong SQL skills and fluency with a BI/dashboarding tool (Tableau, or similar).
• Proven track record of turning data into a narrative that changed a real business decision.
• Experience building self-serve tools or processes that reduced reliance on a central team.
• Comfort coordinating networks across HRBPs, TA, Total Rewards, People Tech, and senior leaders.
• Experience designing and running employee listening programs and turning results into action.
• Experience analyzing quality of hire and retention/attrition drivers.

Responsibilities

• Partner with HRBPs and leaders to influence business decisions with data.
• Design and implement employee listening strategies and surveys.
• Create data stories that influence action across the business.
• Build scalable, self-serve insights with dashboards and automation.
• Support compensation, performance, equity, and workforce planning initiatives.
• Collaborate with data engineering on Snowflake data warehouse.
• Contribute to data governance and responsible data use.

Skills

SQL

Tableau

Data storytelling

Stakeholder management

HR analytics

Self-serve tooling

Tools

Tableau

SQL

Job description

*At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at the company? Visit the company.com/careersto see how we empower creators to own their own destiny.

Turn data into decisions the business actually makes

the company moves fast, and the decisions our leaders and stakeholders make about comp, hiring, performance, retention, org design, engagement, and culture are only as good as the data behind them.

We're hiring a Lead People Analytics Partner to make sure great data actually shows up — not as a report that lands six weeks too late, but as a partner in the room helping leaders make the call. This role is central to how we build and listen to functions that thrive, providing leaders with key signals that drive top performance and retention of our best Klaviyos.

Four things you'll help drive

Strategic partnership — be the HRBP of data

You’ll operate like an HRBP, except your currency is data. You’ll build deep connections with the people team’s critical stakeholders – HRBPs, TA, Total Rewards, Learning & Talent, and business leaders – helping influence business decisions with actionable insights. Shape questions worth asking before anyone thinks about them, chase hunches on things bugging leaders, and feel confident to push back when the data says something the business doesn't want to hear.

Employee listening and workforce signal — know why people stay, and what opportunities we have for improvement

You’ll help build and implement the strategy behind how we listen to our Klaviyos — more than just sending out an annual engagement survey. Empower Klaviyos to provide feedback via different mediums, especially after personal and company-wide moments that matter. Design the questions, build the tools, conduct the interviews, launch the survey, analyze the data, ship results – you’ll be involved at every level . Arm our leaders with this data to consistently have a pulse on what is keeping Klaviyos engaged and what improvements are being asked for.

Storytelling with data — insight, not just information

Dashboards only go so far, your job is to help leaders use data to tell a story that influences action across the business. Know how to connect the dots between people data and business strategy, the why behind the metrics we monitor and when to bring out an honest hot take.

Scalable, self-serve insights — build the foundation

Using AI, build a foundation of dashboarding, reporting, and automation so your stakeholders can self-serve 80% of their insights. The other 20% is reserved for the fun part of the job and where you should spend most of your time – the hunches worth investigating, net new questions nobody’s asked before, going incredibly deep on a topic to understand the ins and outs. Build the foundation so you can be the data driving impact.

Everything else that doesn't fit in four boxes

Real jobs don't stay inside four pillars. Here's what else lands on your desk:

• Comp & Performance cycle support — performance, merit, equity refreshes, and pay equity analysis alongside Total Rewards and Talent & Learning.
• Workforce and headcount planning — modeling scenarios to drive healthy org design.
• Working closely with our data engineering team to continuously build out our Snowflake data warehouse.
• Data governance — keeping sensitive people data accurate, secure, and used responsibly.
• Special projects — the "just for this" asks from senior leadership that don't fit a template.

What you bring

Non-negotiables

• 8+ years in people analytics, HR analytics, or a related analytics function, ideally at a high-growth tech company, with broad or unique expertise in the space.
• Ability to draft people data narratives to drive conversation and influence at the senior leadership level
• Strong SQL skills and fluency with a BI/dashboarding tool (Tableau, or similar).
• A track record of solving complex, ambiguous problems without much guidance and with raw data, and exercising independent judgment on how to get there.
• A track record of turning data into a narrative that changed a real business decision — not just a report that got read.
• Experience building self-serve tools or processes that reduced reliance on a central team.
• Comfort building and coordinating formal networks across HRBPs, TA, Total Rewards, People Tech, and senior business leaders.
• Experience designing and running employee listening programs (engagement surveys, pulse surveys, exit interviews) and turning results into action, not just a readout.
• Experience analyzing quality of hire and retention/attrition drivers, including why employees choose to leave.

Strong signals

• Experience applying AI tools to automate reporting or surface insights at scale.
• A bias toward influence over output — you'd rather change a decision than ship a dashboard.
• Comfort operating against defined outcomes with milestone check-ins, rather than close day-to-day direction.

What you'll find here

• A team that treats analytics as a strategic function, not a service desk.
• Real access to HRBPs, TA, Total Rewards, and business leaders — not gatekept relationships.
• A mandate to build the self-serve foundation your way, with the tools (AI included) to do it.
• Autonomy: you're measured on outcomes at key milestones, not managed day-to-day.
• A leader who wants a thought partner, not an order-taker.

None of this is about prettier dashboards. It's about giving the company's leaders the truth faster, keeping our best people, and making every hire count. There's a lot of data to wrangle and a lot of decisions to influence. Let's get to work.

*the company is an equal opportunity employer. We welcome candidates from all backgrounds and are committed to building a diverse, inclusive team.*

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus p