Lead Patient Service Specialist - Full Time

Concentra, Inc; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer –

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc leads a patient-focused front office team in Memphis, TN, seeking a Lead Patient Service Specialist. You will supervise colleagues, ensure efficient patient flow, and deliver accurate administrative support with HIPAA compliance.

Join a service-oriented environment where you greet patients, manage check-ins/outs, coordinate referrals, and uphold exceptional customer service standards while supporting the Center Operations Director.

Qualifications

• High School Diploma or GED required.
• At least one year of clinical operations experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and visitors.
• Check in/out patients using the patient management system.
• Communicate wait times and direct patients accordingly.
• Obtain authorization as needed to process services.
• Explain forms and ensure proper completion.
• Answer calls and route to the appropriate team.
• Maintain inventory of office supplies.
• Follow HIPAA guidelines and safety rules.
• Support Center Operations Director and staff in daily functions.
• Assist in maintaining a neat, clean facility.

Skills

Customer service

Attention to detail

Communication

Problem solving

HIPAA compliance

Front office operations

Education

High school diploma or GED

Tools

Microsoft Office

Patient management system

Job description

Lead Patient Service Specialist - Full Time

Location: US-TN-Memphis

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Lead Patient Service Specialist, under the direction of the Center Operation Director (COD), provides work leadership to colleagues performing front office duties to ensure clinical care is executed and exceptional service is delivered to all customers. The Lead Patient Service Specialist is responsible for completing and/or delegating tasks amongst front office colleagues to remain compliant with policies and procedures as well as support the patient flow. Performs non-routine and complex clerical duties, requiring specific technical and general knowledge of systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• Customarily has at least one year of clinical operations experience in a medical office or related environment
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers and other employees.
• Demonstrated ability to maintain working relationship with all levels of employees.
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Complete understanding and ability to perform in all aspects of front office operations
• Drive to achieve or exceed established service standards
• Working knowledge of state-specific occupational medicine requirements preferred

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.