Lead Patient Navigator

University of Miami; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System is seeking a Lead Patient Navigator to guide patients through the care continuum, coordinating records, appointments, and access to care. The role emphasizes advocacy, education, and collaboration with physicians and care teams.

Responsibilities include explaining HIPAA, obtaining consents, training new staff, and building community partnerships to streamline patient experiences system-wide.

Qualifications

• Bachelor’s degree preferred; minimum 4 years relevant healthcare experience.
• Certification in Patient Navigator; George Washington certification preferred.
• Explain HIPAA and obtain patient consents; ensure confidentiality.

Responsibilities

• Provides support and guidance across the patient care continuum.
• Educates and counsels patients on health and life issues.
• Acts as liaison between patients, providers, and staff to resolve barriers.

Skills

Patient navigation

Liaison/advocate

Education/counseling

Training new staff

Education

Bachelor’s degree preferred

George Washington Patient Navigator Certification

Tools

Electronic health records

Tracking systems

Job description

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .UMHC - SCCC Site Disease has an exciting opportunity for a Lead Patient Navigator position. The incumbent provides support and guidance throughout the patient’s care continuum by helping patients “navigate” through the maze of doctors’ offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other components of the healthcare system. The Lead Patient Navigator also acts as a resource for Patient Navigators 1 and Sr. Patient Navigators to ensure the timely delivery of high quality care and patient satisfaction.CORE JOB FUNCTIONSMaintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.Identifies and resolves real or perceived barriers to care.Intervenes as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.Educates and counsels patients on issues related to their health and life situations.Maintains current knowledge of community health, welfare resources, and any other programs available to patients.Assists in building partnerships with local community physicians and referral sources to the UHealth systems.Travels within the facility and campus to retrieve records, images, CDs, and pathology specimens.Explain HIPPA to patients and obtain consents.Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.Trains, develops, and empowers new team members and current staff to effectively do their jobs.Assists lower-level Patient Navigators as needed.Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSBachelor’s degree preferred.Minimum 4 years of relevant work experienceDEPARTMENT ADDENDUMDepartment Specific Functions: (SDG) Navigation Program1. Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.2. Address barriers and gaps in care with the nurse navigator.3. Follow-up on interventions from the nurse navigator to remove barriers (i.e. referrals-internal/external).4. Provides related internal, local, or national resources to the patient, family, or caregiver.5. Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email)6. Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report.7. Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.8. Communicates to the appropriate SDG Nurse Navigator, if difficult or unable to obtain a pertinent record9. Travels within the facility and campus to retrieve records/films/CD/s as needed.10. Prepares pathology slides and submits for consultation.11. Returns pathology slide to appropriate institution or patient.12. Assembles, completes, and processes patients’ charts as indicated.13. Maintains confidentiality of patient information.14. Maintains an accurate clinical record, recording information per hospital policy.15. Reports unusual incidents in a timely manner to appropriate supervisory personnel.16. Assist nursing staff in collaboration of multidisciplinary meetings, including tumor conference coordination. (TB Coordinator)17. Assists with other clerical duties, not limited to faxing, scanning, copying.18. Assists navigation leadership team conducting monthly documentation audits as needed.19. Uses tracking system and databases to accurately document placement of all medical records.20. Copies, faxes, emails, and mails medical records while ensuring patient confidentiality.21. Answers telephones and responds to questions, concerns, and directs calls or obtains messages.22. Adheres to University and unit-level policies and procedures and safeguards University assets.23. Trains, develops, and empowers new team members and current staff to effectively do their jobs.Department Specific QualificationsEducation:Bachelor’s degree preferred.Certification and Licensing:• Certification in translation of secondary language if applicable.• George Washington Patient Navigator Certification Required.Experience:Minimum of 4 years relevant work experience required in a healthcare setting.The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:Full timeEmployee Type:Staff