Lead Patient Care Coordinator (Front Desk, Lead)

Upperline Health; Melbourne (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Sign-on Bonus: $1000

Competitive compensation

Work-life balance with regular weekday

Supportive, interdisciplinary team

Long-term stability and growth

Job summary

Upperline Health is seeking an experienced Lead Patient Care Coordinator to blend hands-on patient care with operational leadership at our Melbourne, FL clinic. This role supports providers, aligns daily tasks, and ensures a smooth patient journey.

Candidates should have prior Medical Assistant or Patient Care Coordinator experience, leadership skills, and familiarity with EMR systems (AthenaHealth). We offer a sign-on bonus of $1000, competitive compensation, weekday clinic hours, and a

Qualifications

• Prior experience as a Medical Assistant or Patient Care Coordinator required.
• Leadership or supervisory experience preferred.
• Experience in a podiatry or orthopedic clinic setting preferred.

Responsibilities

• Perform Patient Care Coordinator and Medical Assistant duties as needed.
• Lead daily clinic operations, staffing coordination, and workflow management.
• Serve as subject matter expert for Upperline Plus enrollment and workflows.
• Recruit, onboard, train, and support non-provider clinic staff.
• Lead clinic huddles and promote strong communication and accountability.
• Monitor and drive performance metrics and patient experience outcomes.
• Ensure compliance with clinical and operational standards.
• Support regional initiatives and provide coverage at nearby clinics as needed.

Skills

Medical Assistant

Patient Care Coordinator

Leadership

Team Leadership

Tools

AthenaHealth

Job description

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. Founded in 2017, Upperline Health brings together physicians, advanced practice providers, and integrated care teams to deliver high-quality, value-based care for patients living with chronic conditions.

We place patients at the center of care—addressing immediate needs while supporting long-term outcomes. Upperline Health is proud to be a stable, growing organization that offers collaboration, leadership opportunities, and meaningful careers.

We put patients at the center of value-based care.

Benefits

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

WHY JOIN OUR TEAM?

ABOUT US

A Specialty Path to Whole-Person Health

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. Founded in 2017, Upperline Health brings together physicians, advanced practice providers, and integrated care teams to deliver high-quality, value-based care for patients living with chronic conditions.

We place patients at the center of care—addressing immediate needs while supporting long-term outcomes. Upperline Health is proud to be a stable, growing organization that offers collaboration, leadership opportunities, and meaningful careers.

We put patients at the center of value-based care.

Benefits

Sign-on Bonus: $1000

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

• Competitive compensation
• Generous comprehensive benefits including medical, dental, vision, 401(k), and paid time off
• Work-life balance with regular weekday clinic hours
• Supportive, interdisciplinary team environment
• Mission-driven organization with long-term stability and growth opportunities

ABOUT THE LEAD PATIENT CARE COORDINATOR ROLE

Upperline Health is seeking an experienced and compassionate clinic leader to serve as a Lead Patient Care Coordinator. This role blends hands‑on patient care with operational leadership to ensure exceptional clinic performance and patient experience.

The Lead Patient Care Coordinator cross‑trains as both a Patient Care Coordinator and Medical Assistant while leading daily clinic operations, supporting staff development, and collaborating closely with providers and regional leadership.

This role is ideal for individuals who enjoy ownership, accountability, and mentoring others within a team‑based care environment.

WHY THIS ROLE MATTERS

The Lead Patient Care Coordinator plays a critical role in sustaining Upperline Health’s patient-centered, value-based care model at the clinic level. This role directly impacts patient satisfaction, staff engagement, workflow efficiency, and overall clinic success.

By leading teams, optimizing operations, and supporting high‑quality care delivery, this role helps ensure consistent outcomes for patients and long‑term stability for the organization.

WHO WILL THRIVE IN THIS ROLE

Leaders who are compassionate, confident, organized, and service‑driven will thrive in this role. Successful candidates enjoy balancing hands‑on patient interaction with operational oversight, value accountability, and are motivated by developing people and driving performance.

LIVING OUR C.A.R.E.S. VALUES

• Compassion - Lead with empathy and kindness toward patients and teammates
• Accountability - Take ownership of clinic operations, performance, and outcomes
• Respect - Foster trust, inclusion, and collaboration
• Excellence - Pursue high standards and continuous improvement
• Service - Serve patients, providers, and teams with purpose

WHAT YOU’LL DO

• Perform Patient Care Coordinator and Medical Assistant duties as needed
• Lead daily clinic operations, staffing coordination, and workflow management
• Serve as subject matter expert for Upperline Plus enrollment and workflows
• Recruit, onboard, train, and support non-provider clinic staff
• Lead clinic huddles and promote strong communication and accountability
• Monitor and drive performance metrics and patient experience outcomes
• Ensure compliance with clinical and operational standards
• Support regional initiatives and provide coverage at nearby clinics as needed

QUALIFICATIONS

• Prior experience as a Medical Assistant or Patient Care Coordinator required
• Leadership or supervisory experience strongly preferred
• Experience in a podiatry or orthopedic clinic setting preferred
• Strong knowledge of medical terminology and clinic workflows
• Experience with EMR systems; AthenaHealth preferred
• Excellent communication, leadership, and interpersonal skills
• Reliable transportation required

COMPENSATION

Compensation is competitive and commensurate with similar leadership roles in the region, based on experience and qualifications.

Job Type: Full-time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.