Lead Patient Care Concierge

ClareMedica Health Partners LLC; Orlando (FL); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Claremedica Health Partners LLC is seeking a Lead Patient Care Concierge for our fast-paced primary care setting. You will greet patients, manage check-in/check-out, scheduling, and payments while guiding the front desk team to maintain a warm, patient-centered environment.

Lead responsibilities include training, mentoring, and coordinating workflows between front desk and clinical staff, ensuring service excellence and HIPAA compliance across daily operations.

Qualifications

• 2+ years of front office or customer service experience in a medical setting.
• Strong organizational, communication, and leadership skills.
• Bilingual English/Spanish or English/Creole preferred depending on location.

Responsabilités

• Greet patients and manage check-in/check-out processes.
• Schedule appointments and verify insurance and payments.
• Provide guidance to front desk staff and escalate issues.
• Train and onboard new Patient Care Concierges.
• Coordinate front desk workflows with clinical teams.
• Support patient satisfaction initiatives and HIPAA compliance.

Connaissances

Leadership

Organizational

Communication

Multitasking

Customer service

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

EMR systems

Description du poste

At Claremedica, exceptional is the standard.Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives.That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.Opportunity awaits – welcome to Claremedica.Essential FunctionsThe Lead Patient Care Concierge serves as the senior representative of the front office team, ensuring that daily administrative operations run smoothly while maintaining a warm, professional, and patient-centered environment. In addition to handling standard front desk duties, the Lead Patient Care Concierge provides guidance and oversight to Patient Care Concierges, supports scheduling coordination, and serves as the key liaison between the front office and clinical staff. This role is essential in promoting operational excellence, patient satisfaction, and team effectiveness in a fast-paced primary care setting.Duties and ResponsibilitiesPerform all Patient Care Concierge duties including greeting patients, managing check-in/check-out, scheduling, insurance verification, and payment collection.Provide leadership and support to front desk team members; serve as the first point of contact for escalated patient or workflow issues.Train, mentor, and assist with onboarding of new Patient Care Concierges.Monitor front desk workflows to ensure consistency, accuracy, and adherence to company protocols.Collaborate with clinical and administrative teams to ensure timely communication and patient flow coordination.Assist with managing schedules for front desk staff and ensure adequate coverage during hours of operation.Monitor office supply inventory and coordinate restocking as needed.Support patient satisfaction initiatives by resolving service concerns and reinforcing a culture of hospitality.Participate in quality improvement activities and provide feedback to Practice Manager regarding operational challenges.Ensure compliance with HIPAA and organizational policies regarding patient confidentiality and safety.Supervisory ResponsibilitiesThis position does not have supervisory responsibilities, but does provide guidance and peer leadership.Qualifications/RequirementsHigh school diploma or equivalent required.2+ years of front office or customer service experience in a medical setting required.Previous experience in a lead, supervisory, or mentoring role preferred.Strong organizational, communication, and leadership skills.Proficiency in Microsoft Office Suite and electronic medical record (EMR) systems.Knowledge of basic medical terminology and front office processes.Ability to multitask and remain calm and professional in a fast-paced environment.Bilingual (English/Spanish or English/Creole) preferred, based on location.Working ConditionsGeneral office working conditions.Physical DemandsStand, walk, sit, use hands, reach with arms, talk, and hear.Occasionally lift and/or move up to 15 pounds.Specific vision abilities include close, distance, peripheral vision, depth perception, and focus adjustment.Manual dexterity required for computers and peripherals.Work EnvironmentThe noise level in the work environment is usually moderate.TravelLocal travel between care centers may be required for coverage.Safety Hazard of the JobMinimal hazards.