Lead Patient Access Services

Houston Methodist; The Woodlands (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Business professional attire required

Opportunities for professional development

Job summary

Houston Methodist in The Woodlands is seeking a skilled Patient Access Coordinator to manage patient access services, ensuring smooth operations and excellent customer service. The ideal candidate will have a high school diploma and four years of relevant experience.

Your role will involve coordinating registration, scheduling, and insurance verification while fostering a positive work environment and mentoring the team. Strong communication and problem-solving skills are essential.

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Qualifications

• Four years experience in patient access services like registration, scheduling, insurance verification.
• Demonstrates competencies to perform the job safely.
• Maintains patient confidentiality and handles sensitive information.

Responsibilities

• Coordinates and performs patient access duties.
• Promotes a positive work environment and mentors less experienced staff.
• Conducts quality audits on processes and team performance.

Skills

Customer service focus

Proficient English communication

Problem-solving skills

Interpersonal skills

Basic computer knowledge

Education

High School diploma or equivalent

Some college preferred

Job description

Day Shift

FLSA STATUS

Non-exempt

QUALIFICATIONS

Education

• High School diploma or equivalent (e.g., GED, verified homeschool equivalency, partial or full completion of post‑secondary education)
• Some college preferred

Experience

• Four years in patient access services such as registration, scheduling, insurance verification, etc.

Skills and Abilities

• Demonstrates necessary competencies to safely perform the job, assessed through ongoing evaluations
• Proficient in speaking, reading, and writing English, especially for patient or employee safety
• Communicates effectively with patients, physicians, family members, and coworkers using customer‑service focus and positive language
• Works independently and collaboratively in a team setting
• Handles challenging procedures and situations
• Exhibits strong judgment and above‑average patient access skills
• Basic computer knowledge; operates multiple systems including Hospital Information Systems and Office software
• Demonstrates strong interpersonal, teamwork, and leadership skills with all healthcare levels, ensuring excellent customer service to patients, visitors, physicians, and coworkers
• Adapts to multiple priorities with minimal supervision, organizing workflow and solving problems
• Conducts self in a professional manner at all times
• Strong analytical and problem‑solving skills
• Positive demeanor, strong verbal and written communication, and excellent multitasking
• Handles confidential information professionally
• Works under pressure and balances competing priorities
• Comprehensive knowledge of patient access protocols and hospital policies

ESSENTIAL FUNCTIONS

People Essential Functions

• Promotes a positive work environment, leading the team toward optimal results through communication and data reporting
• Serves as preceptor, mentor, and resource to less experienced staff, orienting and guiding them to build confidence and competency
• Coordinates staff schedules to ensure daily coverage and smooth operations
• Models healthy work relationships, resolves conflicts, and recommends initiatives to improve employee engagement

Service Essential Functions

• Coordinates and performs routine duties related to department functions and services, maintaining timelines for follow‑up and task prioritization
• Performs patient access duties such as registration, insurance verification, scheduling, etc.
• Identifies potential customer problems and resolves visitor and patient issues with professionalism and compassion; troubleshoots system or process errors as needed
• Serves as liaison among team members, management, physicians, and insurance providers, resolving routine matters and escalating to management when necessary
• Monitors and adjusts activities to ensure optimal patient throughput and experience, contributing to patient and physician satisfaction

Quality/Safety Essential Functions

• Conducts quality audits on processes, outcomes, and team performance; documents, develops, and evaluates procedures; identifies corrective action opportunities and follows up to ensure completion
• Protects patient and family privacy, maintains confidentiality of records and computer security codes, and safeguards privileged information
• Assists with implementation and education of department initiatives, standards, and protocols; participates in quality improvement processes and training team members to improve outcomes

Finance Essential Functions

• Reconciles and audits patient data through reporting tools, ensuring accurate documentation
• Monitors staffing and recommends schedule adjustments to support workflow variations, minimizing overtime and ensuring efficient labor cost utilization; reviews staff timecards for accuracy
• Manages supplies and resources, ordering as necessary

Growth/Innovation Essential Functions

• Identifies innovative solutions to improve processes for patients, visitors, and the department; fosters a learning environment by engaging coworkers in valuable opportunities aligned with business objectives
• Pursues continuous professional development beyond baseline competencies, updating the My Development Plan regularly and discussing career goals with management

SUPPLEMENTAL REQUIREMENTS

Work Attire

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): Yes

On‑Call

*Note that employees may be required to be on-call during emergencies (e.g., Disaster, Severe Weather Events, etc.) regardless of selection below.

• On Call* Yes

Travel

**Travel specifications may vary by department.**

• May require travel within the Houston Metropolitan area: Yes
• May require travel outside Houston Metropolitan area: No