Lead Patient Access Coordinator

PT Solutions Physical Therapy; Bolingbrook (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

PT Solutions Physical Therapy in Bolingbrook, IL seeks a Lead Patient Access Coordinator (Lead PAC) to oversee front-office operations in a high-volume clinic (90+ visits/day). This onsite leadership role combines performance coaching, workflow oversight, and scheduling optimization for a team of 3+ Patient Access Coordinators.

The Lead PAC handles core PAC duties while driving adherence to PT Solutions standards, delivering real-time coaching, and partnering with clinic and regional leadership

Qualifications

• High school diploma or equivalent is required.
• Must meet compliance, background check, and onboarding requirements.
• Ability to coach and develop PAC staff.

Responsibilities

• Perform standard Patient Access Coordinator duties including check-in/check-out, documentation, POS collections, and schedule management.
• Serve as onsite front-office lead ensuring daily workflow execution and staffing alignment.
• Coach, provide feedback, and train PACs to meet PT Solutions standards.
• Monitor schedule utilization and collaborate with clinicians to optimize scheduling.
• Maintain front office readiness and ensure high compliance across visits.

Skills

Advanced communication

Multitasking

Attention to detail

Coaching & development

Microsoft Office

Patient-centered care

Education

High school diploma

Tools

Software systems

Job description

The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators. The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership.

Essential Functions

• Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.
• Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.
• Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.
• Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.
• Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.
• Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.
• Maintain daily readiness of the front office, lobby, and patient flow processes.
• Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up.
• Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.

Leadership & Coaching Expectations

• Model PT Solutions behaviors including professionalism, communication, reliability, collaboration, and a patient-first mindset.
• Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement.
• Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage.
• Ensure disciplined adherence to workflows, documentation standards, and operational compliance.
• Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.

Required Skills & Abilities

• Advanced communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Strong accuracy, attention to detail, and workflow discipline.
• Ability to coach others and support team development.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Strong patient-centered mindset and conflict-resolution ability.

Required Credentials

• High school diploma or equivalent required.
• Must meet all compliance, background check, and onboarding requirements.

Compensation: $21-23/hr

Schedule: Schedules can vary between 7a-4p, 8a-5p, 9a-6p Monday-Thursday depending on clinic needs, and 7a-1p, 8a-2p, and 9a-3p on Fridays, also depending on clinic needs.

Competencies

• Patient Focus: Creates a welcoming, supportive, and professional experience for every patient.
• Operational Accuracy: Ensures correct documentation, financial collection, and task completion.
• Communication: Interacts clearly and professionally with patients, clinicians, and internal teams.
• Team Collaboration: Supports clinic operations and contributes to a positive clinic environment.
• Adaptability: Adjusts quickly to changes in schedules, patient needs, and workflow demands.
• Reliability: Maintains consistent attendance, punctuality, and task follow-through.

A Top Workplace

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.
Let’s go further together and transform care.Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!