Lead Patient Access Coordinator

PT Solutions Physical Therapy; Bolingbrook (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a Lead Patient Access Coordinator (Lead PAC) to guide front-office operations in a high-volume clinic. You will supervise 3+ PACs, ensure accurate scheduling, and maintain patient flow with superior service standards.

The role emphasizes coaching, process improvement, and 100% onsite presence five days a week, with responsibilities spanning training, compliance, and revenue-cycle workflows. Prior PAC/front-office experience is preferred.

Qualifications

• Advanced communication and customer service skills are required.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Experience coaching and developing team members in a frontline healthcare setting is preferred.
• Proficiency with Microsoft Office and multi-system workflows is expected.
• Typical PAC/front office tools familiarity including EMR and scheduling platforms is required.
• A high school diploma or equivalent is required; PAC experience preferred.

Responsibilities

• Perform all standard Patient Access Coordinator duties including check-in/check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.
• Serve as onsite front-office lead responsible for daily workflow, staffing awareness, and adherence to standards.
• Provide real-time coaching, feedback, and training to PACs to ensure compliance with expectations.
• Monitor schedule utilization and collaborate with clinicians to optimize daily and future scheduling performance.
• Maintain >98% compliance on the Patient Check-in Checklist across visits.

Skills

Advanced communication

Customer service

Multitasking

Coaching team

MS Office

Patient-centered

Education

High school diploma or equivalent

2+ years PAC experience

Tools

EMR

Scheduling platforms

Payment systems

Job description

Job Overview & Responsibilities

The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators. The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership.

Essential Functions

• Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.
• Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.
• Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.
• Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.
• Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.
• Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.
• Maintain daily readiness of the front office, lobby, and patient flow processes.
• Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up.
• Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.

Leadership & Coaching Expectations

• Model PT Solutions behaviors including professionalism, communication, reliability, collaboration, and a patient-first mindset.
• Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement.
• Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage.
• Ensure disciplined adherence to workflows, documentation standards, and operational compliance.
• Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.

Qualifications & Pay Range

Required Skills & Abilities

• Advanced communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Strong accuracy, attention to detail, and workflow discipline.
• Ability to coach others and support team development.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Strong patient-centered mindset and conflict-resolution ability.

Required Credentials

• High school diploma or equivalent required.
• 2+ years of PAC or comparable healthcare front office experience preferred.
• Experience with EMR, scheduling platforms, and payment systems preferred.
• Must meet all compliance, background check, and onboarding requirements.

Compensation: $21-23/hr

Competencies

• Patient Focus: Creates a welcoming, supportive, and professional experience for every patient.
• Operational Accuracy: Ensures correct documentation, financial collection, and task completion.
• Communication: Interacts clearly and professionally with patients, clinicians, and internal teams.
• Team Collaboration: Supports clinic operations and contributes to a positive clinic environment.
• Adaptability: Adjusts quickly to changes in schedules, patient needs, and workflow demands.
• Reliability: Maintains consistent attendance, punctuality, and task follow-through.

Company Overview

A Top Workplace

At PT Solutions,we'remore than colleagues;we'rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We've also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It's not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Letsgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!