Lead Patient Access Associate

Care New England Health System; Warwick (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to assist in managing Patient Access Services. This role involves training staff, overseeing daily activities, and ensuring quality standards are met in patient interactions. With a focus on communication and workflow efficiency, you will play a vital role in enhancing the patient experience. Join a team that values innovation and support, as you contribute to the healthcare community's mission of providing exceptional services. If you are passionate about making a difference in patient care and have the skills to lead and educate others, this opportunity is perfect for you.

Qualifications

• 5 years of experience as a Registration Representative or equivalent required.
• Strong written and oral communication skills are essential.

Responsibilities

• Assist Supervisors in monitoring daily activities and staff assignments.
• Train new staff in computer systems and workflow processes.

Skills

Medical Terminology

Written Communication

Oral Communication

Staff Training

Quality Assurance

Education

High School Diploma

Tools

Spreadsheet Applications

Word Processing Applications

Job description

Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities, and user support for computer applications.

Responsibilities

1. Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts, and distributing work to maintain appropriate work and patient flow.
2. Under the direction of Supervisors, train new staff in computer systems and workflow processes. Develop and maintain training materials and manuals. Administer competencies for new staff and/or new procedures. Provide guidance and continuing education to staff, ensuring documentation of competency.
3. Monitor and support users in multiple computer applications.
4. Serve as a reference for staff to answer questions, identify issues, and ensure adherence to quality standards.
5. Assist in ensuring the accurate collection of demographic, fiscal, and scheduling information by completing quality reviews. Monitor staff productivity daily.
6. Proactively identify inter- and intra-departmental process and communication breakdowns.
7. Provide recommendations to update and maintain department procedures.
8. Resolve or escalate patient, payer, staff, and physician concerns.
9. Assist the Supervisor in the compilation of staff performance reviews.
10. Perform all other related duties as assigned.

Job Qualifications and Specifications

High School diploma and 5 years of experience as a Registration Representative or equivalent are required. Working knowledge of medical terminology and strong written and oral communication skills are required. Experience with computer applications, staff training, and development of educational materials is necessary. Spreadsheet and word processing applications are preferred.

Care New England Health System (CNE): Care New England and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and offering renowned services and innovative programs to engage in important health discussions.

Americans with Disabilities Act Statement: External and internal applicants, as well as incumbents who become disabled, must be able to perform the essential job functions either unaided or with reasonable accommodation, as determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees must conduct themselves in accordance with the organization's ethical standards, including hospital policies, mission, vision, and values.