Lead Optical Retail Associate FT Fargo, ND #074

Eyemart Express; Fargo (ND); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Matching 401k

Disability Insurance

Life Insurance

Advancement opportunities

Job summary

Eyemart Express is seeking a Lead Optical Retail Sales Associate (Key Holder) to drive customer satisfaction and store performance. You will guide patients in selecting frames, coatings, and lenses, while ensuring accurate prescription handling and smooth operations.

The role emphasizes leadership, retail experience, and delivering exceptional service in a fast-paced optical retail environment.

Qualifications

• High School Diploma or GED is required.
• Experience in retail, customer service, or sales is required.

Responsibilities

• Assist patients in selecting eyeglasses and coatings that fit their needs.
• Ensure accurate prescription information for lens grinding, coating, and fitting.
• Dispense glasses and educate patients on care.
• Assist with opening/closing the store as needed.
• Provide exceptional service and keep up-to-date on promotions and policies.

Education

High School Diploma or GED

Job description

Lead Optical Retail Sales Associate (Key Holder) Full-Time

30 years ago, Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices while maintaining great relationships with optometrists and local communities. We're not like everyone else, with local labs in stores, eye exams, and same-day delivery on glasses — our customers never miss a moment. Now, you can join one of the nation's top optical retailers and improve lives by helping people see better.

As a Lead Optical Retail Sales Associate (Key Holder), you will play a crucial role in assisting patients with their eyewear needs and ensuring they receive exceptional service. Your leadership skills and retail experience will be vital in maintaining our high standards of customer satisfaction and operational efficiency.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

Responsibilities

• Customer Assistance: Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.
• Prescription Accuracy: Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Product Dispensing: Dispense completed glasses to patients and educate them on proper care.
• Store Operations: Help the management team open and close the store as needed.
• Customer Service: Provide exceptional service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Payment Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned, including processing insurance claims and maintaining patient files.
• Product Knowledge: Maintain up-to-date knowledge of products and assist in the stocking and straightening of merchandise.

Requirements

• High School Diploma or GED
• Experience working in retail, customer service, or sales

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're committed to excellence in all we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.