Lead Ophthalmic Assistant

Beth Israel Lahey Health; Boston (MA); On-site; USD 43,000 - 58,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking a Lead Ophthalmic Assistant to provide technical oversight, training, and quality assessment within the Ophthalmology Division. You will coordinate daily staffing and prepare patients for evaluation by ophthalmologists and optometrists.

The role emphasizes hands-on leadership, ensuring efficient patient flow, triage of prescriptions, equipment maintenance, and adherence to Joint Commission standards.

Qualifications

• High School diploma or GED is required.
• Certification as COA, COT, or COMT by JCAHPO is required.
• 5-8 years related ophthalmic experience.
• Experience with computer systems and Microsoft Office applications.

Responsibilities

• Oversees Ophthalmic Assistants to meet patient and provider needs.
• Gives training and performance feedback to staff and manages scheduling.
• Triages prescriptions, oversees equipment and supply rooms, and ensures regulatory compliance.
• Performs patient prep, data gathering, and assists during examinations.
• Oversees ancillary testing and patient flow in the clinic.

Skills

Team leadership

Staff coordination

Training & feedback

Customer service

Education

High School diploma or GED

COA/COT/COMT by JCAHPO

Tools

Office software

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary:

Under general supervision, functions as the Lead Ophthalmic Assistant for the Division of Ophthalmology and provides technical oversight, training and assessment of quality standards within the division. Coordinates daily ophthalmic assistant staffing levels. Performs numerous functions to prepare patients for evaluation by an Ophthalmologist and/or Optometrist.

Job Description

Essential Responsibilities:

• Oversees the Ophthalmic Assistants in order to meet the needs of patients and providers. Coordinates and responds to issues and problems brought forth by the providers relating to daily patient flow. Runs and monitors provider schedules. Assigns responsibilities; provides training to assistants and performance feedback to manager.
• Triages and facilitates prescription refills per departmental policy. Oversees and monitors ophthalmic equipment and supply rooms; orders and stocks medical and office supplies. Coordinates repair of equipment. Monitors clinic for compliance with Joint Commission and other regulatory requirements.
• Triages emergency patients; assesses the severity of the problem and determines a course of action. Monitors patient flow in the clinic and makes decisions about resources to appropriately respond to patient volume and patient needs. Assists and oversees customer service component of the unit.
• Escorts patients to and from exam rooms. Takes a complete history focusing on the patient's eye symptoms. Checks allergies and medications. Measures pinhole baseline vision or refraction. Uses tonopens and applanation for glaucoma tension. Administers drops for dilation.
• Performs ancillary testing up to and including visual fields, A/B ultrasonic scans, autorefraction, OCT, fundus photography, IOL master, lensometry and topography.

Required Qualifications

• High School diploma or GED required.
• Certification as COA, COT or COMT by JCAHPO.
• 5-8 years related work experience required.
• Refraction and applanation tonometry
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age Based Competencies

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature Of The Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range

$31.42 - $42.29

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled