Lead, Operations Specialist Non-Driving

AdaptHealth LLC; North Port (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental and VIs-

401(k) with company match

Paid Time Off incl. 6 holidays

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA options

CVS Minute Clinic and Teledoc access

Spousal Advantage Reimbursement Plan

Identity Theft Protection and Legal

Job summary

AdaptHealth LLC is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence. You will supervise a team, manage escalations, and collaborate with leadership on staffing and process improvements.

The role emphasizes HIPAA compliance, Medicare guidance, and maintaining high service quality in a fast-paced healthcare setting. Strong communication and organizational skills are essential.

Qualifications

• Minimum high school diploma; associate degree preferred in healthcare administration or related field.
• 1 year of related work experience; 4 years in healthcare/medical services is ideal.
• Experience in management, administrative, clerical, insurance, billing, call center or customer service is a plus.

Responsibilities

• Supervise and support team members in daily operations, including complex case resolution and escalations
• Lead team meetings and facilitate onboarding and ongoing training to support staff development
• Monitor performance metrics and productivity, providing coaching, feedback, and continuous improvement guidance
• Serve as the primary escalation point for complex customer issues and regulatory compliance questions
• Drive process improvements and workflow optimization to enhance efficiency and service quality
• Partner with leadership on staffing, scheduling, and resource planning
• Maintain expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decision-making
• Analyze and report on team performance, operational trends, and key metrics
• Ensure compliance with HIPAA and company policies, including completion of required training and adherence to the AdaptHealth Compliance Program
• Perform other related duties as assigned

Skills

Leadership

Communication

Regulatory compliance

HIPAA knowledge

Problem solving

Multitasking

Education

High School Diploma

Associate’s degree

Tools

Microsoft Office

Healthcare systems

Job description

Description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you're passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

About the Role

Lead Operations Specialist

The Lead Operations Specialist role is one that supports oversight of patient care and operational excellence in our business. This role is unique in its ability to lead the impact patient outcomes while driving process improvements and team performance.

Core Responsibilities

• Supervise and support team members in daily operations, including complex case resolution and escalations
• Lead team meetings and facilitate onboarding and ongoing training to support staff development
• Monitor performance metrics and productivity, providing coaching, feedback, and continuous improvement guidance
• Serve as the primary escalation point for complex customer issues and regulatory compliance questions
• Drive process improvements and workflow optimization to enhance efficiency and service quality
• Partner with leadership on staffing, scheduling, and resource planning
• Maintain expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decision-making
• Analyze and report on team performance, operational trends, and key metrics
• Ensure compliance with HIPAA and company policies, including completion of required training and adherence to the AdaptHealth Compliance Program
• Perform other related duties as assigned

Why You're the Best Fit

• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• One (1) year of relatable work experience required
• Four (4) years of exact or comparable work experience working within a healthcare or medical services organization
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Work Environment

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

Compensation

• Compensation is based on experience, location and role level

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: https://www.cdph.ca.gov/Programs/CEH/DFDCS/Pages/FDBPrograms/HomeMedicalDeviceRetailProgram.aspx.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.