Lead Network & Computer Systems Administrator

Alliance Cyber

Cape Canaveral (FL)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Training and development programs

Job summary

Alliance Cyber is seeking a Lead Network & Computer Systems Administrator in Cape Canaveral, FL. The ideal candidate will provide frontline technical assistance, manage IT systems, and ensure compliance with cybersecurity policies. This role requires strong problem-solving skills and relevant certifications, contributing to mission-critical projects in a dynamic IT environment.

Qualifications

DoD 8570 IAT Level II certification (e.g., Security+, GSEC, SSCP) required.
Six years of related IT support experience or equivalent work experience.
Experience with Windows OS, Cisco products, and virtualization.

Responsibilities

Manage and maintain servers and network compliance with security standards.
Provide direct technical support to end-users and troubleshoot IT issues.
Implement software patches and security fixes.

Skills

Customer Service

Problem Solving

IT Troubleshooting

Network Troubleshooting

Cybersecurity Compliance

Education

Bachelor’s degree in a related field

Tools

Active Directory

PowerShell

Office 365

Cisco Routers and Switches

Palo Alto Firewalls

Job description

Lead Network & Computer Systems Administrator

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Orlando Business Journal "Veterans of Influence", OBJ “Power Player”, Business Owner, Cybersecurity Leader, USAF Veteran, Kanaka 'Ōiwi

The Lead Network and Computer Systems Administrator (SNA) is a critical member of the IT support team, responsible for providing frontline technical assistance to end-users, ensuring the smooth operation of workstation environments, and maintaining essential IT infrastructure. The SNA plays a key role in troubleshooting and resolving administrative and technical communication issues, deploying and maintaining workstation hardware and software, and ensuring compliance with cybersecurity policies.

This position requires a strong customer service focus, as the SNA acts as the first point of contact for IT support requests, helping users resolve technical problems efficiently and effectively. The SNA is also responsible for managing user accounts, implementing security patches, and ensuring system compliance with industry and organizational standards. The ideal candidate will have experience working in a high-paced IT environment, strong analytical and problem-solving skills, and proficiency in tools such as Active Directory, PowerShell, and Office 365. In addition, they must possess DoD 8570 IAT Level II certification (such as CompTIA Security+) and maintain appropriate computing environment certifications for the systems they support. With a combination of technical expertise and customer support skills, the SNA helps ensure mission readiness by supporting critical IT infrastructure, managing mobile device distribution, and responding to service requests efficiently. This role is essential to maintain system availability, security, and overall operational effectiveness for the organization.

Description

Job Title: System & Network Administrator
Location:Cape Canaveral Space Force Station, FL
Job Type:Full-Time
Security Clearance:Must be eligible for a Top-Secret Clearance
Certifications:DoD 8570 IAT Level II (e.g., Security+, GSEC, SSCP) and relevant Computing Environment certifications

Position Overview

TheSystem & Network Administrator (SNA)provides direct technical support to end-users, ensuring the efficient operation of IT systems and adherence to cybersecurity policies. This role is responsible for diagnosing and resolving hardware, software, and network issues, implementing system updates, and managing user accounts. The SNA plays a crucial role in IT service delivery, acting as the first line of defense in troubleshooting technical issues and escalating complex problems as needed.

This position requires strong technical expertise, problem-solving abilities, and excellent communication skills to support a diverse user base effectively.

Key Responsibilities

Server Management:

Manage and maintain servers, including operating systems, applications, and storage.
Ensure the network and servers comply with relevant security standards and regulations.

Switching & Routing:

Design, configure, and implement networks using Cisco routers and switches

Boundary Security:

Implement and maintain security measures at the network boundary to protect against unauthorized access, data breaches, and other cyber threats.
Configure, monitor, and maintain firewalls to filter network traffic and block malicious connections

System Administration & Technical Support:

Install, configure, and maintain client workstation equipment, including desktops, laptops, and peripherals.
Support the deployment and troubleshooting of operating systems, including Windows and other approved platforms.
Implement software patches, security fixes, and service releases.
Use Active Directory to manage user accounts, permissions, and access controls.

Backup and Disaster Recovery:

Install, configure, and maintain backup software and hardware, ensuring they are aligned with organizational policies and requirements.
Track the status of backup jobs, identify and resolve failures, and ensure backups are completed successfully.
Perform regular restore tests to ensure data can be recovered quickly and efficiently in the event of a disaster or data loss.

End-User Support:

Respond to service requests and troubleshoot IT-related issues for workstations, peripherals, and software applications.
Provide support, ensuring timely resolution of incidents and service requests.
Guide users in resolving administrative and technical communication problems.
Establish and maintain effective relationships with end-users to enhance service delivery.

Incident & Vulnerability Management Support:

Conduct vulnerability scans using available toolsets
Lead remediation efforts and track compliance-related vulnerabilities to closure.
Work to ensure security controls are effectively implemented and maintained.

Cybersecurity & Compliance:

Ensure all IT systems are configured in accordance with policies, guidelines, and directives.
Ensure compliance is maintained with NIST, DISA STIGs, and other relevant cybersecurity frameworks.
Manage Controlled Cryptographic Information (CCI) hardware and software, ensuring security standards are met.
Provide guidance and training to employees and stakeholders on relevant training, user requirements, and best practices.
Assist in developing compliance-related training materials and awareness programs.

Documentation & Reporting:

Maintain detailed records of troubleshooting steps, resolutions, and system changes using ticketing systems.
Generate reports on system performance, user support trends, and compliance status.
Conduct trend analysis to proactively identify recurring IT issues and recommend improvements.

Required Qualifications & Desired Skills & Experience

Certifications:

Required DoD 8570 IAT Level II certification(e.g., Security+, GSEC, SSCP, CCNA-Security).
Computing Environment certification(s)for the operating system(s) and security tools being supported.

Education & Experience:

Bachelor’s degree in a related fieldandsix (6) years of related IT support experienceorequivalent work experience in lieu of a degree.
Experience supportingWindows OS, Cisco products,Nessus scanners, Palo Alto Firewalls, NAS,Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
Prior experience in a help desk, IT support, or service desk environment.

Technical Skills:

Strong knowledge of IT troubleshooting methodologies and system administration best practices.
Experience with network troubleshooting, including TCP/IP, DNS, and DHCP.
Familiarity with cybersecurity compliance frameworks (e.g.,NIST SP 800-171, DISA STIGs).
Ability to analyze problems, develop solutions, and present recommendations clearly.

Soft Skills:

Excellent written and verbal communication skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong customer service mindset with the ability to interact with users at all levels.

Additional Preferred Qualifications

Previous experience working within aDoD or Air Force IT environment.
Familiarity withITIL frameworksand incident management best practices.

Work Environment & Physical Requirements

Work may be performed in a combination of office and on-site environments.
Ability to lift and move IT equipment (up to 40 lbs).
May require occasional travel to support remote locations.

Why Join Us?

AtAlliance Cyber, we are committed to empowering our employees with the tools, training, and career growth opportunities necessary to excel in the cybersecurity and IT support field. As part of our team, you will contribute to mission-critical projects that ensure operational readiness and security for our clients.

If you’re a problem solver with a passion for IT and cybersecurity, we encourage you to apply and be part of our mission-driven team!

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