Lead Medical Support Assistant (Trainer)

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 52,000 - 66,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Lead Medical Support Assistant (MSA Trainer) at the Richard L. Roudebush VAMC in Indianapolis.

You will coordinate and oversee training for scheduling staff across medical center clinics, acting as the technical expert for training delivery. Responsibilities include developing staff capabilities, organizing training activities, and ensuring compliance with clinical flow processes.

Qualifications

• Requires citizenship and English proficiency as specified by VA policies.
• High school diploma or equivalent required.
• Must be eligible for GS-7 level per VA Qualification Standards.

Skills

Medical terminology

Clinical workflow

Interdisciplinary coordination

Staff development

Workflow management

Communication

Education

High school diploma

Job description

This position is located at the Richard L. Roudebush VAMC Indianapolis, IN within the Business Office, Health Administration Training Development Service. The Lead Medical Support Assistant (MSA Trainer) serves as the technical expert for the coordination and oversight for the Medical Support Assistant training required of all scheduling staff in the medical center.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Education: Must have a high school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS7 Experience: Must have one year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

In addition to meeting the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience

Cerner Experience

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS07.

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.