Lead Medical Social Worker (LMSW)

Regional One Health; Memphis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Regional One Health seeks a Lead Medical Social Worker to oversee medical social work services, psychosocial assessment, and counseling for patients and families in collaboration with physicians and the health care team.

The role may rotate across all Case Management stations. It includes staff training, mentorship for new hires, and driving performance improvements through the A3 process, while adapting to patient volume and department needs.

Qualifications

• Master's Degree in Social Work from an accredited college or university.
• Qualified to work with adolescent, adult and/or geriatric patient populations as specialty assignment dictates.
• At least 2 years of social work experience preferred in healthcare settings such as acute care hospital, ambulatory care or managed care.

Responsibilities

• Leads and delegates daily shift briefings, shift change procedures, and daily posting of metrics and issues.
• Monitors workflow and initiates staffing reassignments to manage fluctuating volumes.
• Ensures 6S activities are conducted by the team and coordinates schedules for coverage.
• Provides feedback to departmental management on team performance and productivity.
• Develops staff training tools and educates team members; mentors new hires.
• Adheres to HIPAA guidelines to protect PHI.

Skills

Leadership

Staff training

Communication

Healthcare compliance

Education

Master's Degree in Social Work

Job description

Job Summary The Lead Medical Social Worker provides oversight for medical social work services, psychosocial assessment, and counseling for patients and their families in close conjunction with the physician and other health care team members. This position may be assigned to work all stations within the Case Management Department. Works cooperatively as a team with all revenue cycle, hospital and management associates. Communicates changes in process, policy and procedure and develops training tools to provide staff education. Serves as a trainer and mentor for new hires. Coordinates staff development and performance improvement through the A3 process.

Job Summary The Lead Medical Social Worker provides oversight for medical social work services, psychosocial assessment, and counseling for patients and their families in close conjunction with the physician and other health care team members. This position may be assigned to work all stations within the Case Management Department. Works cooperatively as a team with all revenue cycle, hospital and management associates. Communicates changes in process, policy and procedure and develops training tools to provide staff education. Serves as a trainer and mentor for new hires. Coordinates staff development and performance improvement through the A3 process. The Lead Medical Social Worker supports the flexible needs of the Department to accommodate patient volume in all areas of The Regional Medical Center. This may require assignment to another area of the Department and/or shift change. Key Job Responsibilities Essential Function Leads and/or delegates responsibilities for the daily shift briefings, shift change procedures, daily posting of metrics, issues, problems and opportunities. Ensures that issues, problems and opportunities are consistently monitored for successful resolution. Monitors work flow and initiate staffing reassignments. Directs work tasks in conjunction with the area manager to assist in adequately managing fluctuating volumes.

Assures that daily and weekly 6S activities are conducted by the team. Coordinates work and lunch schedules for the team to ensure coverage as required.

• Provides feedback to departmental management regarding Team performance and productivity
• Support the achievement of departmental goals through the A3 process by collaborating with the Manager to generate A3’s and assures the execution of action items as assigned to the Team.
• Maintain the team discipline of following all elements of the established standard processes (work management, tools, SOPs)
• Work with HPWT to maintain an efficient, clean and professional work area

Lead Shift Briefings To:

• Communicate revenue cycle information and changes in process, policy and procedure.
• Identify educational, and mediation needs through shift briefings and observation.
• Notify departmental management of schedule changes and training issues.

In the absence of the manager, serves as a point of primary contact for patient complaints and/or customer issues.

Represents the department at scheduled meetings as requested by manager.

Monitors equipment, hardware maintenance and software updates; reports malfunctions and initiates corrective actions when necessary.

Develops team training tools and educate team members to support the department in achieving established performance targets.

Follows the Corporate Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Standing X Walking X Sitting X Lifting X Carrying X Pushing X Pulling X Climbing X Balancing X Stooping X Kneeling X Crouching X Crawling X Reaching X Handling X Grasping X Feeling X Talking X Hearing X Repetitive Motions X Eye/Hand/Foot Coordination X

Qualifications Education Education Level Education Details

Required/ Preferred Master's Degree In Social Work from an accredited college or university

Required and Qualified by education, training or experience to work with the adolescent, adult and/or geriatric patient population as specialty assignment dictates.

Required Work Experience Experience Details At least 2 years experience of social work experience preferred within an acute care hospital, ambulatory care setting and/or managed care organization.