Lead Medical Coordinator ORR (Bilingual Spanish)

Heartshare; New York (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health, dental, vision and life ins.

403(B) retirement plans with employer

Paid vacation, sick, personal days

EAP

Flexible spending account

Tuition Assistance Program

Professional Development

Job summary

HeartShare leads the Nuevo Camino program in providing comprehensive health services for unaccompanied minors in East Brooklyn. The Lead Medical Coordinator oversees medical, dental, mental health, and public health support, supervising coordinators and training staff on pediatric and migrant health topics.

The role develops and maintains health records policies, ensures HIPAA compliance, and acts as liaison with providers and insurers, while aligning with ORR DHUC policies and regulations.

Qualifications

• Bi-Lingual Spanish required; strong written and spoken communication.
• Licensed RN with a Bachelor’s or higher in health-related field.
• Experience supervising staff such as medical coordinators and case management staff.
• Ability to navigate medical systems and provide administrative support to medical coordinator.
• Proficiency with medical data systems and HIPAA compliance.

Responsibilities

• Serve as primary contact between minors, medical staff, and admin.
• Monitor communication with Point Comfort Underwriters Insurance.
• Develop relationships with health providers and partners.
• Oversee record-keeping and filing systems for efficient information flow.
• Provide QA to improve procedures and ensure timely care.

Skills

Bi-Lingual Spanish

RN license

Staff supervision

Medical administration

Communication

HIPAA compliance

Microsoft Office

NexGen

UC Portal

Time management

Education

Bachelor’s degree in health field

Tools

NexGen

UC Portal

e-case management

Job description

HeartShare St. Vincent’s Services (HSVS) Nuevo Camino program provides services to 38 unaccompanied minors ages 5–17 in East Brooklyn, offering transitional foster homes, weekday education, and wraparound supports in a trauma-informed, culturally responsive environment aligned with ORR requirements. The Lead Medical Coordinator oversees all health services for children in care, ensuring timely and appropriate medical, dental, mental health, and public health support, while supervising medical coordinators and delivering staff training on pediatric, adolescent, and migrant health topics. This role is responsible for developing and maintaining policies and procedures related to confidential health records, triage and emergency response, environmental health and safety, and post-release care coordination. Additionally, the Lead Medical Coordinator serves as the primary liaison with healthcare providers, insurers, and medical facilities, ensuring full compliance with ORR DHUC policies as well as federal, state, and local regulations including HIPAA and insurance guidelines.

Essential Functions And Primary Responsibilities Of Position

• As a lead coordinator serves as a primary point of contact between minors and medical staff and other administrative personnel, including working with case managers to maintain smooth workflow and communication.
• Ensure the ongoing monitoring of the communication with Point Comfort Underwriters Insurance.
• Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners.
• Oversee and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly.
• Provide ongoing quality assurance practices to monitor and help improve the procedures and ensure high standards of medical care flow and timely distributions to meet mandatory deadlines.
• Address issues professionally and ensure smooth operation within the medical department.
• The ability to lead and motivate a team. Having the abilities to communicate well and clearly.
• Monitor up-to-date information on transitional youth in care while meeting ORR and Nuevo Camino documentation and reporting requirements.
• Acting as a bridge between healthcare providers and the administrative staff, this function requires demonstrating being a highly organized professional with strong leadership abilities.
• Periodically travel to health care provider facilities to build positive working relationships and transport/escort clients to medical/mental health appointments.
• Ability to effectively guide medical staff members and provide support and communicate clearly and frequently, provide supervision and evaluations. Including learning Payroll system for approval of timesheet and days off request.
• Provide ongoing support with continuous feedback and ensure staff understand their duties and demonstrate the ability to communicate the organizational needs to all stakeholders.
• Participate in required ORR – Nuevo Camino trainings per the federal and state mandates.

Qualifications

• Bi-Lingual Spanish required
• Licensed registered Nurse RN) with a Bachelor’s Or Higher health – related qualification ( eg. Physician Assistant, Nurse Practitioner) required
• Staff supervision and Management- oversee, train and mentor support staff; such as medical coordinator and case management staff. Ensuring they perform their duties effectively and in compliance with ORR and State policies.
• Ability to navigate medical systems and provide essential administrative assistance to medical coordinator.
• Excellent oral and written communication skills. Monitor portal entries and medical data collection and entries to portal and medical system NEXGEN.
• Maintain ongoing monitoring for accurate minors' records to ensure compliance with healthcare regulations and HIPAA standards.
• The ability to switch tasks, demonstrate analytical problem-solving skills and organizational skills. Time management skills.
• Proficiency in Microsoft Office applications and other computer skills sufficient to perform essential functions (using the UC Portal, and internal e-case management software, Internet and e-mail applications and NexGen)
• Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required.
• Commitment to Nuevo Camino core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
• A strong understanding of medical terminology, and human anatomy. Knowledge of healthcare regulations.
• Familiarity with healthcare terms and maintain DHUC policies and regulations.

Benefits

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

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