Lead Medical Assistant - Orthopedics & Patient Care

UPMC; Harrisburg (Dauphin County); Hybrid; USD 35,000 - 48,000; Full time

Job summary

UPMC Orthopedics in Harrisburg seeks a Medical Assistant to support patient intake and rooming, prepare charts and supplies, and coordinate care throughout the day.

You will assist providers, maintain accurate clinical documentation, and serve as a lead for daily workflow issues, working under physician supervision in a fast-paced orthopedics setting. Maintain HIPAA compliance, manage patient records, and collaborate with the team to ensure safe, efficient patient flow.

Responsibilities

• Support patient intake and rooming, prepare charts and supplies for procedures, coordinate care needs, communicate with patients, assist providers and APPs, support accurate clinical documentation, help ensure smooth patient flow.

Job description

Medical Assistant - UPMC Orthopedics

Location: UPMC Arlington Orthopedics East/West, 820 Sir Thomas Court, Harrisburg, PA

Schedule:

• Monday through Friday
• Daylight shift
• Hours between 7:30 a.m. and 5:30 p.m.
• Shift start and end times may vary based on clinic needs

A Typical Day

In this role, you will support patient intake and rooming, prepare patients, charts, and supplies for procedures, coordinate care needs, communicate with patients, assist providers and Advanced Practice Providers, support accurate clinical documentation, and help ensure a smooth and efficient patient flow throughout the day.

Why UPMC Orthopedics?

UPMC Orthopedics is a rapidly growing department that values teamwork, collaboration, and professional growth. As a Medical Assistant, you'll work alongside orthopaedic surgeons, sports medicine surgeons, non-surgical sports medicine providers, and athletic trainers while helping deliver exceptional patient care. Our team-focused environment offers opportunities for career development, advancement, and continued learning.

Purpose:
Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.