Lead Medical Assistant - Littleton, NH

ConvenientMD LLC; St. Johnsbury (VT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k match after one year

Tuition assistance

Job summary

ConvenientMD is seeking a Lead Medical Assistant for our Littleton, New Hampshire urgent care clinic. In this dual role you will provide clinical leadership while remaining an active clinician, working scheduled shifts and supporting high-quality patient care.

The ideal candidate is CMA/RMA certified, with healthcare leadership experience, and strong teamwork, communication, and workflow coordination skills in a fast-paced setting.

Qualifications

• Must be a CMA/RMA or registered Medical Assistant.
• Previous lead or supervisory experience in a healthcare setting is preferred.
• Ability to mentor and support clinical staff and coordinate workflow.

Responsibilities

• Oversee clinical operations and supervise MA team.
• Handle scheduling and resource allocation for the clinic.
• Ensure compliance with clinic policies and regulatory standards.
• Act as liaison between clinic leadership and staff and address feedback.
• Manage inventory and ordering of medical supplies and equipment.

Skills

Team leadership

Scheduling

Communication

Clinical workflow

Relationship building

Education

Certified Medical Assistant (CMA/RMA)

Tools

Microsoft Office

SharePoint

Excel

Job description

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Lead Medical Assistant at our Littleton, New Hampshire urgent care clinic, you will play a pivotal role in supporting the clinic’s daily operations while providing clinical leadership and guidance to the medical assistant team.

The ideal candidate will have a strong background in healthcare, team leadership, and workflow coordination, and must be a certified or registered Medical Assistant (CMA/RMA).

This is a dual-role position: in addition to lead responsibilities, you will remain an active member of the clinical team, working scheduled clinical shifts alongside your peers and supporting high-quality patient care.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong team-player, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time.

Your Impact

• Operational Supervision
  • Assist with scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
  • Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
  • Enforce clinic policies and procedures to ensure compliance with regulatory standards.
  • Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
  • Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
  • Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Team Leadership
  • Support performance evaluations and provide ongoing feedback to enhance staff development.
  • Foster teamwork and effective communication among all clinic team members.
• Strategic Planning
  • Analyze market trends and competitive landscape to identify growth opportunities.
  • Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance
  • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and Collaboration: Partner with your Regional Leadership along with corporate resources to ensure effective communication and goal alignment.

Who You Are

• Team leader: Demonstrated ability to mentor, support, and positively influence a clinical team.
• Experience in similar roles: Demonstrated experience in a lead or supervisory capacity within a healthcare setting.
• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry: Familiarity with medical terminology, clinical workflows, and patient care practices.
• Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.

Bonus Qualifications

• Previous lead, supervisory, or mentoring experience.
• Experience supporting onboarding and training of clinical staff.
• Experience with inventory management, clinic inspections, or quality initiatives.
• Experience with When to Work, Clockwise, ADP, and Envi.

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.