Lead Medical Assistant

Brown University Health; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Lead Medical Assistant to support physicians in delivering high-quality patient care while maintaining exceptional customer service. The MA will oversee daily workflow in the clinical area and role-model the organization’s values.

Responsibilities include direct patient care, EKGs, vaccines, education, coordinating referrals, maintaining supplies, and ensuring HIPAA compliance.

Qualifications

• Assist with direct patient care procedures and related tasks such as lab tracking, data entry, document management, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning.
• Performs routine specialized procedures, such as EKGs, rapid strep, urine dips, spirometry, nebulizer treatments, etc.
• Administers injections including vaccines and medications.
• Educates and advises patients on specified medical issues within established parameters.

Responsibilities

• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Maintains stock levels for medicines and medical supplies as needed.
• Monitors and audits vaccine refrigeration temperature in line with Department of Health Regulations.
• Responsible for vaccine management.
• Trains and mentors new MA staff.
• Practices safety, environmental and/or infection control methods.
• Complies with OSHA and DOH standards.
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy.

Skills

Customer service

Patient care

HIPAA compliance

Job description

SUMMARY: Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to patients and the overall practice. The Lead Medical Assistant (MA) also provides day-to-day workflow oversight in the clinical area.

Brown University Health employees are expected to successfully role-model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

Core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus
• Collaborate

Responsibilities

• Assists with direct patient care procedures and related tasks such as lab tracking and data entry, document management, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning
• Performs routine specialized procedures, such as EKGs, rapid strep, urine dips, spirometry, nebulizer treatments, etc.
• Administers injections including vaccines and medications
• Educates and advises patients on specified medical issues within established parameters
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Work quality reports to ensure gaps of care are closed and maintain consistent quality scores
• Maintains stock levels for medicines and medical supplies as needed
• Monitors and audits vaccine refrigeration temperature in line with Department of Health Regulations
• Responsible for vaccine management
• Trains and mentors new MA staff
• Practices safety, environmental and/or infection control methods
• Complies with OSHA and DOH standards
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attend meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job‑related duties as assigned

MINIMUM QUALIFICATIONS

Pay Range

• $20.96-$34.61

EEO Statement

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

• Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type

• 8-5pm

Work Shift

• Day

Daily Hours

• 8 hours

Driving Required

• No